Shift Supervisor

Description

Job Summary: Coordinate teams and tasks, ensure the store operates correctly, and support the Store Manager in personnel management and development. Key Responsibilities: 1. Lead teams and coordinate tasks in a dynamic environment. 2. Ensure operational excellence and quality in the store. 3. Contribute to the team’s professional development and continuous improvement. **Company Description** PedidosYa is part of Delivery Hero, the world’s leading food delivery services company, operating in \~65 countries. PedidosYa is the leading technology company for delivery and quick-commerce in Latin America. It is a simple, fast, and accessible platform that connects millions of users, businesses, and delivery personnel with a wide variety of products and services. PedidosYa operates in 15 Latin American countries and launched PedidosYa Markets in 2020 — the first fully digital marketplace delivering groceries and household items within 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. **Job Description** **We have an opportunity for you — we’re looking for a Shift Supervisor in Maschwitz.** * Ensure correct store operations (picking process) during your shift while maintaining high Quality standards, in alignment with Company Processes and Policies. * Coordinate the team and its tasks, allocating resources according to priorities and maximizing productivity; resolve any conflicts arising during your shift. * Ensure appropriate staffing per day and shift, maintaining constant communication with the Store Manager regarding team performance. * Monitor team performance and support the Store Manager in executing administrative store processes (inventory management / shrinkage control / billing / people management / maintenance). * Ensure the store complies with regional and local food safety, occupational health, and environmental policies. Responsible for reporting all deviations from these policies occurring in the store. * Support the Store Manager in monitoring in-store tasks, developing team members professionally, and suggesting improvements to increase productivity. * In the Store Manager’s absence, responsible for coordinating work shifts and determining the mode of operation in the store. * Control and manage the organization of the receiving and dispatch area: clear the space and prepare necessary equipment. * In the Store Manager’s absence, supervise the entire receiving process and act as the responsible party. Report to your leader in case of any conflict with a supplier. * Responsible for delegating to or performing merchandise receiving — verifying the truck, SKUs, and quantities. Check product expiration dates and quality upon receipt (product integrity, temperatures for refrigerated and frozen items). In the Store Manager’s absence, reject products failing to meet our established standards and procedures. * Responsible for delegating or performing merchandise intake, restocking shelves and cold equipment — adhering to standards of order, safety, quality, and hygiene; serving as a role model for the team. * Ensure proper training of staff according to company standards and policies (e.g., Onboarding/Offboarding processes), upholding operational excellence. * Drive initiatives to improve employee morale and motivation in the store — organizing rituals, communicating updates, and integrating PeYa culture into daily operations. \- Use systems such as Tableau, Ops Portal, Workday, Gmail, Orquest, and Pelican for planning and executing administrative procedures. \- Analyze business metrics to foster operational excellence and productivity in the store. * Responsible for inventory integrity and achieving established Accuracy targets. * Plan and coordinate cyclic counts together with the Store Manager. * Conduct or delegate planned counts to Pickers, following procedures to help maintain accurate inventory levels. **Qualifications** **What do we expect from you?** * **Experience in similar roles leading work teams.** * **Proficiency in Office suite tools (Excel, Word, PowerPoint) and Google tools.** * **Action-oriented mindset and problem-solving ability.** * **Strong interpersonal skills — ability to build positive relationships and foster trust. Autonomy.** **Additional Information** At PedidosYa, impact is measured not only by results but also by how we achieve them. We seek top talent — people who resonate with our values, our way of thinking, decision-making, and collaborating every day. What you achieve matters, but *how* you achieve it defines us. By playing as a team, we drive growth for our business and ecosystem while simplifying everyday life for millions of people. **Learn about our values** **here****.** Talent diversity strengthens our Culture and our organization. We play as a team in everything we do — and what we love most about it is that we promote diverse and inclusive teams that bring different perspectives to PedidosYa. Our job opportunities are open to everyone, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics. If you require any reasonable accommodation or specific accessibility support for your interview, please clearly indicate this in your application. Also, feel free to share your pronouns (he/him, she/her, they/them) from your first contact. \#CulturaPeYa \#LaDiversidadNosPotencia