Learning Experience Designer

Description

Position Summary: We are seeking an audiovisual learning content designer to transform operational processes into high-impact instructional videos, ensuring effective learning for agents. Key Highlights: 1. Transform complex processes into pedagogical and agile audiovisual content 2. Create short-duration learning capsules and learning pathways 3. Work within a collaborative culture featuring continuous professional growth At CatTechnologies, we are looking for an audiovisual learning content designer to transform operational, commercial, technical, and soft-skill processes into instructional, agile, and high-impact video assets that ensure effective learning for agents. Who Are We? We are Argentina’s largest domestic-capital contact center, with over 3,000 employees. We aim to drive organizational success through the power of data, analytics, and intelligent tools. We offer solutions in BPO, KPO, CX, BI, Voice Analytics, and RPA. Responsibilities: Pedagogical Scriptwriting: Analyze procedural manuals and convert them into narrative scripts synthesizing critical information. Audiovisual Production: Perform screen recording of systems, voice-over recording, and video editing. Micro-learning Design: Create short-duration learning capsules (1–3 minutes) Learning Pathways: Develop sequences and evaluative elements to validate knowledge and manage content on the platform Content Updates: Review and edit existing videos when business processes change or software updates occur. Technical Competencies Required (Mandatory): Video Editing: Proficient use of tools such as Adobe Premiere, Camtasia, or DaVinci Resolve. Screen Capture and Simulation: Experience recording software interfaces (Camtasia, Loom, Snagit). Graphic Design: Basic knowledge of Photoshop, Illustrator, or Canva for creating visual resources Learning Methodologies: Familiarity with models such as ADDIE or SAM to ensure content is truly educational. Voice-over: Proficiency with AI tools for voice generation. Education and Experience Requirements: Degree in Audiovisual Communication, Graphic Design, Education, Psychopedagogy, or related fields. Minimum 2 years’ experience creating content for e-learning or corporate training. Submission of a portfolio or demo reel of previous work is required. Soft Skills: Synthesis Ability: Skill in explaining complex processes simply and clearly Attention to Detail: Excellent writing, spelling, visual pacing, and aesthetic consistency. Adaptability: Ability to work in dynamic environments User Orientation: Empathy with call center agent profiles to create content genuinely useful for their roles. Collaboration and Teamwork: Ability to coordinate projects with trainers and involved departments Value Proposition Collaborative culture with corporate benefits designed for team well-being: gym discounts, language training discounts, and other corporate benefits Hybrid work model (offices in Microcentro, CABA). Top-tier medical coverage. Ongoing company-sponsored training for your professional growth. Professional development opportunities within a technologically cutting-edge organization. If you’re ready to join a dynamic and exciting company, we want to meet you! -Requirements- Minimum Education: University degree years of experience Keywords: learning, learning, designer