IT Support Coordinator

Description

Job Summary: We are seeking an IT Support Coordinator to ensure SLA compliance, coordinate the technical team, and act as the point of contact for critical incidents in the Mass Consumption sector. Key Highlights: 1. Technical team leadership and vendor management. 2. Resolution of critical incidents and process improvement. 3. Service orientation and leadership skills. At Experis Argentina, we are currently looking for an IT Support Coordinator to join a renowned Mass Consumption company. Location: AMBA Work Mode: 100% on-site Direct client interaction Candidate Profile Degree in Systems Engineering / Industrial Engineering or related fields. Experience working with SLAs and internal clients. Strong service orientation and leadership skills. What will be your mission? Ensure compliance with support SLAs by coordinating the technical team, prioritizing tickets based on criticality and complexity, and acting as the technical point of contact for critical incidents. Main Responsibilities Coordinate and assign support tickets according to priority. Ensure compliance with defined SLAs. Manage and liaise with external vendors (printers, cabling, telephony, etc.). Document and standardize internal processes and procedures. Resolve high-complexity critical incidents. Train and evaluate the support team. Requirements Experience in PC support. Advanced knowledge of Windows 10/11 (mandatory). Advanced proficiency in Microsoft Office (mandatory). Experience in people and vendor management (mandatory). Knowledge of ITIL, Active Directory, Azure AD, Networking, and Telecommunications (desirable). Technical English Benefits Performance bonus OSDE 210 health insurance for family members Lunch coverage on office days Charter service. -Requirements- Minimum education: Tertiary 3 years of experience Keywords: resident, supervisor, team leader, assistant manager, responsible, coordinator, manager, captain, support, support, technologies, information, IT