Semi-Senior IT Support

Description

Job Summary: We are seeking a Semi-Senior IT Support Analyst to provide comprehensive technical support, manage incidents, and ensure operational continuity in dynamic corporate environments. Key Highlights: 1. Opportunities for professional growth and development. 2. Dynamic environment with significant opportunities. 3. Continuous training aligned with the role. AMERICA VIRTUAL is looking for new talent Join our team! We are a technology company focused on delivering solutions alongside our clients. In this opportunity, we are seeking a Semi-Senior IT Support Analyst, oriented toward providing comprehensive technical support, with self-management capabilities, organizational skills, and incident resolution expertise in dynamic corporate environments. · Responsibilities Provide on-site and remote technical support to internal and external users. Independently manage the backlog of incidents and requests. Prioritize tickets based on impact and urgency, tracking them until resolution. Install, configure, and maintain corporate software, operating systems, and office tools. Configure, prepare, and deliver laptops, PCs, printers, and peripherals. Administer user onboarding/offboarding and modifications, including access rights and permissions. Provide support for connectivity, Wi-Fi, VPN, and basic corporate networking. Manage IT asset inventory and equipment lifecycle. Provide technical support for meeting rooms and corporate equipment. Document procedures, frequent solutions, and best practices. Coordinate and escalate complex incidents as required. Train users on technological tools and IT best practices. · Requirements Minimum 3 years of experience in on-site corporate technical support. Experience supporting and resolving incidents for end users. Ability to autonomously manage multiple requests. Knowledge of: Hardware: PCs, laptops, printers, and peripherals. Windows and Microsoft 365 / Office suite. Active Directory and basic user and permission administration. Basic networking: connectivity, Wi-Fi, VPN, and remote access. Incident and ticket management tools. IT inventory management and equipment preparation. Basic cybersecurity: antivirus, password policies, and best practices. · Skills and Competencies Autonomy and self-management capability. Organization and ownership of assigned tasks. Analytical and problem-solving skills. Incident prioritization and follow-up. Clear and professional communication with users and internal teams. Service orientation and solution focus. Teamwork and collaboration. Responsible and confidential handling of information. · Benefits 100% free language courses. Opportunities for professional growth and development. Welcome Kit. Discounts on virtual platforms (América Virtual Community). A birthday day off. Events and after-office activities. Recognition for birthdays, performance, and work anniversaries. Workshops and continuous training aligned with your role. · Work Location: Microcenter / Client offices in CABA Schedule: Monday to Friday, 9 AM to 6 PM · If you seek a dynamic environment with great opportunities, we’re waiting for you! Apply now and grow together. -Requirements- Minimum education: University degree 3 years of experience Keywords: support, assistance, technical support, technologies, information, IT, senior, sr