Help Desk / Level 1 Support Technician

Description

Position Summary: We are seeking a Help Desk Operator to provide technical assistance and efficient solutions to users, ensuring effective communication and resolving operating system, hardware, and software issues. Key Responsibilities: 1. Ensure clear and effective communication with users 2. Resolve operating system and Office application issues 3. Diagnose and resolve hardware and software issues remotely We are a nationally based company that, for the past 10 years, has delivered IT and Field Services solutions to government agencies, enterprises, and households. Our mission is to contribute to building a more and better connected world through technology. We offer a broad and diverse portfolio of services tailored to all customer segments, with nationwide coverage and direct presence, complemented by a network of technology partners. We specialize in deploying fiber-optic, copper, and structured cabling networks; we perform network re-engineering and upgrades on existing infrastructures; and we carry out full end-to-end deployment—including the last mile and the client’s internal network. We also provide network and microcomputer support and maintenance services. · We are currently seeking a highly skilled Help Desk Operator to deliver technical assistance and efficient solutions to users via multiple communication channels. · POSITION RESPONSIBILITIES - Ensure clear and effective communication with users. - Document all reported incidents and follow up accordingly. - Resolve issues related to operating systems and Office applications. - Diagnose and resolve hardware and software issues remotely. - Maintain an updated knowledge base containing technical solutions, troubleshooting guides, and best practices. · REQUIRED KNOWLEDGE: - Solid knowledge of Windows and Linux (Ubuntu) operating systems, Active Directory. - Desktop software knowledge: Office (all Windows versions), Visio, Project, SAP client, etc. - Familiarity with remote administration and technical assistance tools. - Minimum of 1 year of prior experience in a similar computer support or help desk role. · OUR OFFERING Private health insurance coverage for you and your family. Indefinite-term employment contract. Working hours: Monday to Friday, 09:00–18:00 hrs; plus one Saturday per month for three hours within the 07:00–13:00 hrs time slot. Work location: On-site in Monte Grande, Greater Buenos Aires. -Requirements- Minimum education: Tertiary degree 1 year of experience Keywords: help, auxilio, mostrador, desk, expositor, exhibitor