B2C Commercial Representative

Description

Job Summary: This role involves ensuring sales closures for private patients, providing value to patients and the medical community, and managing patient services from scheduling to equipment calibration. Key Highlights: 1. Ensure sales closure and generate value for patients and the medical community. 2. Develop B2C market promotion and loyalty initiatives. 3. Collaborate in the development of new services and analyze P&L reports. **How will you CONTRIBUTE and GROW?** ------------------------------------- Ensure sales closure with private patients, generating value for patients and the medical community. **Key Responsibilities:** ---------------------------------- * Standardize and conduct telephone patient support for private patients, providing guidance on services, products, and treatments. * Schedule appointments at patient care centers (Vitalcenter) upon patient request via email or phone. * Prepare quotations, track progress, and consolidate related activities. * Maintain up-to-date status of activities, ensuring data integrity and confidentiality. * Develop B2C market promotion and loyalty initiatives: collaboratively coordinate training and promotional events at VitalCenters targeting patients and prescribing physicians, in partnership with the commercial and digital marketing teams. * Monitor the impact and evolution of performance indicators such as number of prescriptions, patient volume, sales from the adaptation program, etc. * Collaborate in the development and implementation of new services. Prepare and analyze P\&L reports. * Receive and analyze documentation related to equipment leasing activities. * Draft equipment leasing contracts for private patients. Train and support both in-person and virtual patients (CPAP school, mask workshops, etc). * Conduct mask fitting trials for B2C and B2B patients (telemonitoring program). * Demonstrate and calibrate CPAP devices. * Manage end-to-end patient onboarding and enrollment into the Airview cloud platform. **________________________________________________________________** ------------------------------------------ **Are you a MATCH?** -------------------- Academic Background: University degree (graduated or in final year of studies) in Biomedical Engineering, Pharmacy, Business Administration, or related fields. Skills: Proficiency in Google Workspace. English: Intermediate. **Our Differences make our Performance** At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.