Retail Store Manager

Description

Job Summary: Ensure the store achieves or exceeds sales and profitability targets, guaranteeing high-level customer service and staff development. Key Responsibilities: 1. Manage sales and profitability while delivering an exceptional customer experience. 2. Train and develop staff, maintaining PUMA standards. 3. Promote a sales culture and position PUMA as the fastest sports brand. SPEED \& SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. **Your mission** ---------------- Ensure the store consistently achieves or exceeds sales, KPIs, and profitability targets through effective short- and long-term planning, expense control, sales execution, and service delivery. • Guarantee a high level of customer service, creating an in-store shopping experience aligned with PUMA’s values and service standards. • Actively participate in the staff recruitment process. • Be responsible for the training, development, and succession planning of store staff. • Prepare and administer performance evaluations accurately and timely for each store team member. • Conduct regular one-on-one meetings with each team member to support their development and exceed company expectations—through weekly productivity conversations, daily coaching at the right moment, recognition of performance, and clear communication of necessary actions to improve performance. • Dedicate 85% of working time to the sales floor—engaging directly with customers, driving sales, and coaching employees. Page 2 of 4 • Supervise staff and sales scheduling to maintain a highly profitable store while delivering the highest levels of customer service. • Ensure successful completion of all national and global training programs (as required by the role) to drive in-store results. • Analyze customer profiles, purchasing trends, and competitive intelligence that impact business management. • Communicate and provide information to the Area Manager regarding store performance and improvement opportunities. • Implement, manage, and supervise loss prevention education, training, and awareness initiatives. • Directly responsible for receiving and processing incoming and outgoing merchandise. • Directly responsible for loss prevention and operational compliance within the store. • Oversee and manage physical inventory counts. • Communicate, manage, and execute all marketing initiatives and events implemented within budget and in accordance with all policies and procedures. • Participate in new store openings and/or store closures; travel may be required. • Attend Store Manager meetings, as well as all off-site trainings and position-related meetings. Travel may be required. • Ensure accurate handling of sales, exchanges, and returns at the cash desk; ensure proper functioning of the point-of-sale system; handle promotional forms precisely and respectfully; and apply appropriate discounts correctly in every case. Additionally, responsible for processing employee transactions while adhering to the Associate Discount Policy and Procedure. • Ensure execution and maintenance of all Visual Merchandising (VM) guidelines, and further guarantee the store’s visual presentation complies with PUMA standards. • Maintain the store’s physical condition per relevant guidelines and promptly communicate maintenance needs. • Comply with all operational policies and procedures, core competencies, and key responsibilities. • Execute all necessary requirements to maintain a safe and inclusive work environment for all store associates and customers. **Your talent** --------------- Strategically manage and promote a sales culture within the store to achieve or exceed sales, KPIs, and profitability goals—positioning PUMA as THE WORLD’S FASTEST SPORTS BRAND. **Our principles** ------------------ PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity \- no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people \-with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120\+ countries, and has around 22,000 employees worldwide.