Operations Manager

Description

Position Summary: We are seeking an experienced Operations Manager in E-commerce to lead a team and manage processes, KPIs, logistics, and fraud prevention. Key Highlights: 1. Lead a team of 4 people 2. Manage and optimize company processes 3. Supervise logistics and fraud prevention At Criterium, we are looking for an Operations Manager with E\-commerce experience — MANDATORY. Work modality: Hybrid Working hours: Monday to Friday, 9 AM to 5 PM; Saturday half-day remote; Passive on-call duties. In-office days: 2 Employment type: Formal employment relationship Position description: Supervises a team of 4 people. KEY RESPONSIBILITIES: \-KPIs: Design and monitor key performance indicators for the company. \-Process management: Oversee and organize all company processes, identifying failures and improvement opportunities. Create manuals, document processes \-Reconciliations and payments: Control and validate income, expenses, and payments. \-Shipments and logistics: Supervise dispatches and deliveries, ensuring proper operation. \-Sales validation: Verify sales documentation and operational conditions. \-Fraud prevention: Monitor operations and validate sales. REQUIREMENTS \-Gender: Not specified \-Age range: 30 to 45 years old \- Prior experience in service companies, preferably in the financial sector or SMEs – \+5 years in similar roles (Operations, Retail, E-commerce, or Logistics) – Experience leading teams – Familiarity with e-commerce platforms and/or CRM systems – Intermediate/advanced proficiency in Excel or Google Sheets Work location: Hybrid, Béccar, Buenos Aires