Operations Manager

Description

Summary: This role involves providing support, guidance, and direction to specialists, managing operational performance, leading a local team, and fostering an inclusive work environment to improve client satisfaction. Highlights: 1. Lead and develop a team of specialists to optimize output and client solutions. 2. Drive continuous improvement in processes, technology, and client satisfaction. 3. Foster a positive and inclusive work environment, supporting staff development. **JOB DESCRIPTION** **Operations management** **Shift** Monday \- Friday, 1:00 pm – 10:00 pm **Scope of responsibilities** * Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way * Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output * Responsible for the day\-to\-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management * Understand and ensure adherence to regional policies \- HR, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location\-specific guidelines * Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale * Actively seek opportunities to improve processes, technology, services and client satisfaction, and lead implementation of those improvements locally and globally * Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and lead implementation efforts **Required skills** * Bachelor degree * Advanced level of English * At least 3 years of relevant experience **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first\-class business in a first\-class way approach to serving clients drives everything we do. We strive to build trusted, long\-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.