Monitoring Center Operator

Description

Position Summary: We are seeking a Monitoring Operator to process signals, handle emergencies, and deliver high-quality customer service while maintaining service standards. Key Responsibilities: 1. Handle emergency and service events with customer empathy. 2. Resolve cases efficiently while ensuring quality and effectiveness. 3. Meet service quality and customer service standards. We are **ADT Security Services**, currently seeking a **Monitoring Operator for the afternoon shift (4 PM to 11 PM)** within the **Monitoring Management** department for the Subscriber business. You will process assigned monitoring signals, applying specific procedures for each event type while maintaining the required quality standards in the monitoring center. Responsibilities * Handle emergency, supervision, and service events using specific procedures for each signal type, while also providing empathetic and professional customer interaction and coordinating with law enforcement or emergency services. * Use time efficiently to ensure case resolutions are accurate, high-quality, and effective. * Meet service quality parameters outlined below: Call duration \- Procedure quality \- Signal processing time \- Productivity \- Service quality. Competencies • Service orientation • Strong interpersonal skills • Organization • Results-driven • Service quality and customer focus Requirements * Completed secondary education (MANDATORY) * Experience in customer service/call center (MANDATORY) * Advanced Microsoft Office proficiency * Availability to work from 4 PM to 11 PM, including weekends. **Work Location:** Boulogne, Buenos Aires. **Work Schedule:** On-site 6x2 rotation (6 working days followed by 2 consecutive days off)