Customer Service Operator

Description

Job Summary: ADT Security Services is seeking Customer Service Telephone Operators to provide information, handle complaints, and convey the customer's voice, emphasizing a strong service orientation. Key Highlights: 1. Dynamic role in a leading electronic security company. 2. Focus on conflict resolution and customer orientation. 3. Opportunity to challenge oneself and grow professionally. **ADT Security Services**, a major multinational company and leader in electronic security, is seeking to hire Customer Service Telephone Operators. We are looking for candidates who enjoy challenges and working in a dynamic, market-leading company. **Responsibilities:** * Provide necessary information to ensure customer satisfaction. * Handle customers contacting the call center regarding complaints, claims, or inquiries; retain requests for service cancellation. * Convey the customer's voice to other departments within the company. * Active listening. **Competencies:** * Conflict resolution and management. * Customer orientation and service mindset. * Commercial aptitude. * Call center experience of more than 1 year (mandatory). **Requirements:** * Completed secondary education (mandatory). * Currently enrolled in a university degree program (desirable). * Advanced PC skills (Microsoft Office suite). * Part-time work schedule: 9 a.m. to 3 p.m. (weekend availability mandatory). * Hybrid work mode; training is 100% in-person for the first 3 months. * Residing in the Northern Zone or surrounding areas (desirable).