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Summary: Supervises non-exempt associates in hazard outsourcing, ensuring high-quality service, strong team performance, and effective resolution of customer issues. Highlights: 1. Lead and coordinate daily activities for high-quality service 2. Coach and guide associates for performance and engagement 3. Monitor KPIs and implement corrective actions **Customer Care Supervisor** Plans, organizes, leads, controls, and coordinates the daily activities of non\-exempt associates supporting hazard outsourcing operations, ensuring high\-quality service and strong team performance. ### **Key Responsibilities** **Customer Care \& Operations** * Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations. * Ensure timely and effective resolution of customer issues and maintain service levels. **Team Leadership** * Coach and guide associates to improve performance and engagement. * Promote team development and align resources to operational needs. **Performance Management** * Monitor KPIs related to productivity and quality. * Analyze performance, identify root causes, and implement corrective actions. **Planning \& Control** * Support short\- and long\-term planning for the team. * Ensure controls are in place to manage risk, performance, and process improvements. **People \& Stakeholder Management** * Support recruitment, performance management, and employee relations in line with HR policies. * Communicate performance results and collaborate with internal teams and clients as needed. **What are the requirements needed for this position?** * Advanced English level At least 1 year experience as supervisor or team leader * **Work hours \- Monday to Friday. 12 pm 21 pm** **Hybrid model** **Helping People Thrive in a Connected World** Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . **What’s the culture like at Assurant?** Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . **Company Overview** Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender\-placed insurance products, and other specialty products. **AI and Biometric Usage** Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI\-enabled technology, automated decision making, and biometric information. **Equal Opportunity Statement** Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. **Job Scam Alert** Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
