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Job Summary: We are seeking a Technical Support Analyst to provide in-person and remote support, resolve hardware, software, and network incidents, and manage user accounts. Key Responsibilities: 1. Provide technical support to users in person and remotely 2. Resolve hardware, software, and network incidents 3. Collaborate in the maintenance and updating of equipment and systems Job Description: At PSS, we are looking for a Technical Support Analyst to join our team. **Main Responsibilities:** Provide technical support to users in person and remotely. Resolve hardware, software, and network incidents. Install and configure computer equipment. Manage user account creation, deactivation, and modifications. Log and track support tickets. Escalate incidents when necessary. Collaborate in the maintenance and updating of equipment and systems. **Requirements:** Prior experience in technical support (preferably 1 year or more). Knowledge of Windows, Microsoft 365, hardware, and networking. Familiarity with ticketing systems (desirable). Strong interpersonal skills, organizational ability, and service orientation. Studies in Computer Science or related fields (in progress or completed, desirable).
