IT Technical Support - Level 2

Description

Job Summary: We are seeking a dynamic and proactive IT Technical Support Level 2 professional to join our Operations team, delivering second-level support and managing projects. Key Highlights: 1. Second-level technical support for employees and VIPs. 2. Administration of Microsoft 365, Active Directory, and Azure environments. 3. Active participation in IT Support projects and process improvement initiatives. **Let’s Match to Empower Each Other!** Our team continues to grow, and you can be part of it. We are looking for a dynamic, proactive individual ready to take on the challenges faced by our **Operations** team. We invite you to join a leading multinational company in the Security Systems sector, whose positioning is built upon innovative technological solutions, system connectivity, and customer experience. We operate in 18 countries worldwide and have over 35 years of market presence. Currently, we are seeking an **IT Technical Support Level 2** professional to join our **IT** team. ✅ **Work Modality** * **Location:** Palermo, CABA. * **Work Modality:** Hybrid (4 days onsite / 1 day remote). * **Schedule:** Monday to Friday, 09:00–18:00. ✅ **Responsibilities:** * Provide **second-level technical support** to company employees, acting as the **escalation point** for complex incidents. * Deliver and manage **VIP support** for managers and directors, ensuring prioritized and personalized assistance. * Analyze, diagnose, and **resolve high-complexity incidents** related to hardware, software, systems, and access. * Manage, resolve, and track tickets in the corporate tool (JIRA), meeting defined **SLAs and KPIs**. * Actively participate in **IT Support projects**, process improvements, technology implementations, and migrations. * Administer and support **Microsoft 365 environments**, including Exchange, Outlook, Teams, OneDrive, and associated services. * Manage users and access via **Active Directory and Azure**. * Resolve advanced operating system incidents for **Windows and macOS**. * Support **executive-specific software**, including digital certificates and corporate business tools. * Provide on-site and remote support, performing advanced installations, configurations, and re-installations of computer equipment. * Serve as the **technical liaison with international IT teams**, coordinating tasks, escalations, and resolutions. * Document solutions, procedures, and best practices to ensure continuous service improvement. * Comply with and promote **IT security standards, internal policies, and best practices**. ✅ **What We Are Looking For:** * Minimum **2 years’ experience in Level 2 technical support**, delivering on-site, remote, and VIP assistance, with emphasis on service quality and response times. * Solid knowledge of hardware, **Windows and macOS** operating systems, and diagnosis/resolution of high-level complex incidents. * **Experience administering Microsoft 365 environments (Exchange, Outlook, Teams, OneDrive, and associated services).** * **Knowledge of Active Directory, Azure, Intune, and ENTRA ID, including user/group management, permissions, and team administration.** * Proficiency with ticketing tools to ensure compliance with **SLAs** and **KPIs**. * Knowledge of installation, configuration, maintenance, and reinstallation of computer equipment and peripherals. * Strong communication, organizational, and priority management skills. * English language proficiency: Intermediate. * Networking, VPN, IT infrastructure, and basic cybersecurity concepts. (Desirable) * Experience participating in implementation projects, technology migrations, or process improvement initiatives. (Desirable) **Join Verisure and Enjoy These Amazing Benefits!** Swiss Medical health insurance for you and your immediate family. ️Lunch benefit via Edenred. ️WellHub Annual performance bonus. Professional development and learning through e-learning platforms and training programs. Exclusive Benefits Platform: access to special pricing from top brands. Discounts at leading universities and educational institutions. Investment platform with personalized advisory services. Exclusive Bimbo Group discounts. Alarm system discount for Verisure employees. We understand that organizational culture is key when choosing your next professional challenge. Therefore, we’d like to introduce you to Verisure Argentina’s DNA so you can learn about our value proposition, which makes us one of the best companies to work for in our country: * Passion in everything we do. * Commitment to making a difference. * Constant innovation. * Winning as a team. * Trust and accountability. At Verisure, we are committed to fostering a diverse and inclusive workplace, recognizing that diversity of thought and background only strengthens and drives innovation within our teams. We reject all forms of discrimination and prejudice and believe in equitable access to opportunities for all individuals, regardless of gender, age, disability, race, sexual orientation, or any other factor. If you feel aligned with these values, we invite you to join Verisure Argentina to protect together what matters most to us!