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Job Summary: We are seeking a professional to provide telephone and in-person client support, managing cases, incidents, and scheduled maintenance within a data center environment. Key Highlights: 1. Telephone and in-person support in Spanish/English 2. Case, incident, and scheduled maintenance management 3. Opportunity for career development in data centers and advanced technologies ***Logicalis values diversity and provides equal employment opportunities to all qualified individuals, regardless of gender, race, sexual orientation, disability, or any other characteristic.*** We are **\#ArchitectsOfChange** At Logicalis, we help thousands of companies transform and thrive in a digital world. We believe technology can change the world and make it a better place to live. That’s why we foster an inclusive and collaborative culture where every individual can belong, grow, and evolve. **Responsibilities and Duties** Here’s what your day-to-day will look like: * Telephone and in-person support in Spanish/English. * Handling cases and incidents received via phone calls, emails, and the client portal in Spanish/English. * Tracking cases, communicating with internal teams, and providing updates to clients until closure. * Managing SLAs for each case handled. * Managing cross-departmental reports. * Managing and executing internal processes and procedures for our client. * Managing and tracking scheduled maintenance activities. * Assisting with, managing, tracking, and receiving customer equipment inbound and outbound. * Managing the delivery and receipt of secure rack keys to customers. * Participating in and supporting Cirion’s training and operational improvement initiatives. * Monitoring console operations. * Verifying, inventorying, and documenting received racks and/or equipment. This information will be entered into systems provided by our client. * Racking equipment as specified in pre-assigned racks to perform mounting tasks. * Assisting with, managing, tracking, and receiving racks sent by customers. * Performing copper and fiber cabling according to connection diagrams provided by our client—within the same rack or across racks. * Powering on all hardware, performing visual/logical first-level fault verification and reporting (e.g., equipment failing to power on). * Assisting with server resets and/or patch cord reconnections per instructions from our client. * Labeling copper cables, fiber cables, equipment, and racks according to templates provided by our client. * Applying basic configurations performed by higher-level teams (staging). * Performing Level 1 Remote Hands and Smart Hands tasks. * Generating, preparing, and tracking detailed shift task reports. * Managing, preparing, and tracking daily tasks assigned to your shift. **Requirements and Qualifications** What do you need to fill this position? * Basic knowledge of Telecommunications. * If you have prior experience with data centers and wish to deepen your expertise, this is the opportunity you’ve been waiting for. * Proficiency in English is required—at least at CEFR level C1—as you will conduct conversations in English. * You will interact with both external and internal clients; we highly value the quality of service you provide. **Additional Information** Our Benefits: Top-tier private health insurance. Food card. Birthday off: Take your birthday off to enjoy. Employee assistance program covering emotional, nutritional, legal, and financial topics. Additional winter vacation week. Gym membership fee subsidies. Professional certification programs. Training partnerships with Educación IT. ##### **Join our Architects of Change team!** We are over 7\.000 people transforming realities through technology and talent. Here, every contribution matters. We value diversity, collaboration, and continuous learning in a flexible environment that accelerates your professional development. We work with future-building technologies such as 5G, Data Analytics, IoT, Cloud, and Security. Our journey began in 1997 in the United Kingdom, and since then, we’ve continued accelerating progress in an ever-evolving digital world—with innovation, inclusion, and sustainability at the core of our culture. **Why Logicalis?** * Continuous professional development * Diverse, inclusive, and collaborative culture * Open dialogue and teamwork * Well-being and work-life balance as top priorities * Recognition for your contributions Here, you don’t just build a career—you help build the future. **Come be an Architect of Change!**
