Tech Ops - Production Support & Reliability (AWS)

Description

Summary: Seeking a Tech Ops Production Support & Reliability Lead for front-line support of Braviant's AWS multi-account stack, focusing on monitoring, triage, and incident response. Highlights: 1. Front-line production support for AWS multi-account stack 2. Focus on incident triage and structured response 3. Defensive ownership role in a dynamic environment **We are looking for Tech Ops \- Production Support \& Reliability Lead** Front\-line production support for Braviant's AWS multi\-account stack. Monitor systems, triage alerts, execute runbooks, escalate cleanly to developers. Defensive ownership role \- not a developer role despite "Lead" in title. **Stack:** * AWS \- VPC, ECS, Lambda (SAM/CloudFormation), IAM, NAT, security groups * PostgreSQL on Amazon RDS (\~15 instances) * Datadog \+ CloudWatch (APM, logs, alerting) * Java microservices / API\-heavy app stacks * Jira (ITSM) \+ Slack (ops channels) * Nice\-to\-have: AWS data services (Glue, S3, Athena, EventBridge), Metaplane Requirements: **Must\-have:** * 3\+ years production support / SRE / NOC / ops engineering * Hands\-on AWS \- EC2/ECS, VPC networking, IAM * Operational PostgreSQL / RDS \- slow query reading, basic tuning, vacuum awareness * Incident triage across infra \+ app layers * Structured incident response (ITIL, NIST, or equivalent) * SLA management in a ticketed environment (Jira or similar) * Strong written English for escalation \+ post\-incident write\-ups **Nice\-to\-have:** * Datadog / CloudWatch fluency * AWS data services (Glue, S3, Athena, EventBridge) * Basic IaC (CloudFormation, SAM, Terraform) * Financial services or other regulated\-environment background * AWS SysOps Administrator or Solutions Architect cert * Scripting / automation