Rider App Sr Analyst

Description

Job Summary: We are seeking a Rider App Sr Analyst to lead continuous improvement initiatives for the rider application and optimize the user experience, thereby enhancing system efficiency. Key Highlights: 1. Lead regional and local continuous improvement initiatives 2. Optimize user experience flows through root cause analysis 3. Collaborate with cross-functional, local, and regional teams **Company Description** PedidosYa is part of Delivery Hero, the world-leading food delivery service provider present in \~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast, and accessible platform connecting millions of users, businesses, and riders with a wide variety of products and services. PedidosYa operates in 15 Latin American countries and launched PedidosYa Markets in 2020 — the first fully digital marketplace delivering groceries and household items within 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. **Job Description** We have an opportunity for you: we are looking for a Rider App Sr Analyst in Buenos Aires, Argentina. **What challenges await you?** * Lead regional and local continuous improvement initiatives for the rider application, coordinating end-to-end design and implementation of strategic projects. * Monitor and process operational and experimental data to evaluate product performance, identifying opportunities for automation and scalability in operations. * Optimize user experience flows both outside and inside the delivery process (onboarding, document upload, map connection methods, and menu functionality) using root cause analysis. * Design and execute cross-functional processes to enhance system efficiency from the rider’s perspective, collaborating with cross-functional, local, and regional teams. * Lead the analysis and tracking of improvements in tools and product models developed by Delivery Hero’s global team, driving their adoption across LATAM. **Requirements** **What do we expect from you?** * Completed or advanced university degree in Engineering, Business Administration, Economics, Behavioral Sciences, or related fields. * Prior professional experience in analytical project management, operations optimization, or product analytics. * Proficient and independent use of databases via SQL or BigQuery for hypothesis validation, dataset structuring, and report automation. * Advanced English language proficiency for daily interactions, product documentation, and individual work meetings with global teams. * Data-driven decision-making mindset (proficiency in Excel, visualization tools such as Looker or Tableau, programming logic, or agile frameworks is valued). **Additional Information** **PedidosYa offers you the opportunity to:** * Create value for a large business ecosystem. * Work as a team, always: Think solutions and build collaboratively, with positive energy. * Move at the speed of your ideas and take initiative. * Learn, grow, and reinvent yourself: Allow yourself to make mistakes, learn by doing, iterate, and adapt to change. * Generate positive impact on people and the planet. * Work differently, in \#ModoPeYa: what matters is not when or where you work, but the agility with which you make decisions, the flexibility to adapt, and the results you achieve as a team. At PedidosYa, impact is measured not only by outcomes but also by how we achieve them. We seek top talent — people who resonate with our values, our way of thinking, deciding, and collaborating every day. What you achieve is key, but *how* you achieve it defines us. By playing as a team, we drive continued growth for our business and ecosystem while simplifying everyday life for millions of people. **Learn about our values** **here****.** Talent diversity strengthens our Culture and organization. We play as a team in everything we do, and what we love most about it is that we foster diverse and inclusive teams contributing varied perspectives to PedidosYa. Our job opportunities are open to all individuals, regardless of gender identity, sexual orientation, ethnic background, religion, age, disability, and/or other individual characteristics. If you require any reasonable accommodation or specific accessibility support for your interview, please indicate this clearly in your application. Additionally, feel free to share your pronouns (he/him, she/her, they/them) from your first contact. \#CulturaPeYa \#LaDiversidadNosPotencia