Appointment Coordinator (Bilingual)

Description

Job Summary: We are seeking a highly organized and proactive Customer Service Representative / Appointment Coordinator to support operations across multiple branches. Key Highlights: 1. Manages leads and coordinates appointments across multiple locations. 2. Acts as the central point of contact, reducing call volume. 3. Maintains accurate records and ensures comprehensive lead management. **Position: Appointment Coordinator / Customer Service Representative** **Working Hours:** Monday to Friday, 9:00–18:00 hrs. **Employment Type:** Contractor **Job Description** We are looking for a **highly organized, proactive, and customer-oriented individual** to serve as a **Customer Service Representative / Appointment Coordinator**, providing support to a growing operation with **multiple branches**. **Responsibilities** * Manage and respond to incoming leads via **email, phone, and CRM** * Follow up on **missed calls, unbooked inquiries, and pending leads** * Coordinate and schedule appointments for **multiple locations** * Send **appointment confirmations and reminders** to customers * Monitor communications within the CRM, ensuring timely responses * Follow up on **no\-shows** or missed appointments to reschedule as appropriate * Act as the **central point of contact**, reducing call volume for front-desk staff * Maintain **accurate and up-to-date records** of all interactions in the CRM * Ensure all leads are properly **routed, recorded, and managed through to closure** **Requirements** * **Bilingual in English and Spanish (mandatory)** * **Prior experience in at least one of the following areas: Customer service, Call center / contact center, Appointment coordination / setting** * Highly organized profile with **strong attention to detail** * Ability to handle **high volumes of interactions** * Proactive attitude with strong follow-up and problem-solving orientation **Preferred Qualifications** * Experience in **healthcare, professional services**, or high-demand environments * Familiarity with **scheduling tools** and appointment coordination workflows **\#CSR25** Job Type: Full-time Application Question(s): * On a scale of 1 to 10, where 10 represents an advanced or fluent level, how would you rate your English proficiency? Work Location: On-site