Preferred Customer Associate

Description

Job Summary: This position provides a one-on-one customer service experience for UPS Preferred accounts, analyzing and resolving issues while maintaining ownership of customer situations. Key Highlights: 1. One-on-one customer service for UPS Preferred accounts 2. Analyzes and resolves issues and inquiries regarding tracking and claims 3. Works with minimal supervision and uses excellent communication skills **Before applying, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Together, we are Marken, UPS Healthcare Precision Logistics.** As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. **Job Summary** This position provides a one-on-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.