Administration

Description

Position Summary: We are seeking a proactive and organized individual with excellent interpersonal skills to join our administrative team, handling complaints, coordinating repairs, and assisting with accounting tasks. Key Highlights: 1. Friendly and effective customer service 2. Comprehensive maintenance management 3. Assistance with accounting and administrative tasks At **Faciluz Consorcios**, we specialize in comprehensive condominium management, prioritizing transparency, efficiency, and peace of mind for our clients. We seek to onboard a proactive, organized individual with excellent interpersonal skills to join our administrative team. **Position Summary:** You will serve as the first point of contact for co-owners and suppliers. Your role will be critical in ensuring the smooth daily operation of the buildings we manage—handling complaints, coordinating repairs, and assisting with general accounting and administrative tasks. **Main Responsibilities:** * **Customer Service:** Respond to inquiries and complaints from condominium owners via phone, email, and WhatsApp in a friendly and effective manner. * **Maintenance Management:** Receive repair requests, coordinate visits with vendors (plumbers, electricians, cleaning staff, etc.), and follow up until issues are resolved. * **Accounting Assistance:** Enter vendor invoices, monitor payments, manage collections, and assist in preparing documentation for monthly expense settlements. * **General Administrative Tasks:** Archive legal and accounting documents, draft building announcements, and maintain updated databases of owners and tenants. **Requirements:** * **Experience (preferred):** **1 or 2** years of administrative experience, preferably in condominium management, real estate agencies, or related fields *(clarify whether mandatory or preferred)*. * **Computer Skills:** Proficient use of Microsoft Office (especially Excel) and email. * **Management Systems:** Familiarity with condominium management systems (e.g., ConsorcioAbierto, Octopus, etc.) is a plus. * **Soft Skills:** Excellent oral and written communication, ability to work under pressure, empathy, patience when interacting with the public, and conflict resolution skills. Employment Type: Full-time Salary: Starting at $800\.000,00 per month Application Question(s): * Desired compensation Work Location: On-site employment