Summary: Embark on a dynamic career in tech support, maintaining world-class technology solutions and ensuring seamless user experiences by troubleshooting and resolving production service interruptions. Highlights: 1. Dynamic tech support career maintaining world-class technology solutions 2. Ensure operational stability and performance of production applications 3. Utilize AI capabilities for incident triage and problem analysis **JOB DESCRIPTION** Embark on a dynamic career in tech support, where your skills contribute to maintaining world\-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in CTO, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. **Job responsibilities*** Troubleshoot and monitor production application flows to ensure end\-to\-end application or infrastructure service delivery to support business operations, addressing anomalies using standard observability tools * Uses enterprise\-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements. * Assist in the improvement of operational stability and availability through participation in problem management * Identify and document basic issues and potential solutions and support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes * Applies reuse\-first, AI\-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations. **Required qualifications, capabilities, and skills*** 1\+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services * Working knowledge of using enterprise\-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity. * Ability to review and validate AI\-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations. * Familiarity with applications or infrastructure in a large\-scale technology environment on\-premises or in the public cloud **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first\-class business in a first\-class way approach to serving clients drives everything we do. We strive to build trusted, long\-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Sofía González
Indeed · HR
Sofía González
Indeed · HR
