Regional Workforce Operations Manager

Description

Job Summary: We are seeking a strategic leader with experience in operations and team management to lead regional projects, optimize picker staffing, and ensure productivity across LATAM. Key Responsibilities: 1. Lead and empower a direct regional team of specialists. 2. Lead end-to-end projects with a high degree of autonomy. 3. Collaborate strategically with Talent Acquisition to anticipate needs. **Company Description** PedidosYa is part of Delivery Hero, the world’s leading food delivery service provider, operating in \~65 countries. PedidosYa is Latin America’s leading technology company in delivery and quick-commerce. It is a simple, fast, and accessible platform connecting millions of users, businesses, and delivery riders with a wide variety of products and services. PedidosYa operates in 15 Latin American countries and launched PedidosYa Markets in 2020 — the first fully digital marketplace delivering groceries and household essentials within 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. **Job Description** * Lead, empower, and develop a direct team of specialists, guiding their daily work in executing regional projects. * Determine and establish picker staffing requirements for all stores across LATAM, ensuring the optimal mix of full-time and part-time staff based on volume and operational complexity. * Ensure all regional stores comply with operational frameworks: total number of pickers, number of shift supervisors, and store organization under workforce planning. * Guarantee correct configuration, parameterization, and regional rollout of the staffing tool (Orquest). * Monitor and ensure countries adhere to their allocated budgets and achieve established productivity and performance targets for personnel. * Lead and track the regional incentive program for pickers and store managers. * Collaborate strategically with the Talent Acquisition team to secure the required number of pickers as quickly as possible, anticipating business needs. * Lead end-to-end projects with a high degree of autonomy, ensuring each country’s operations teams execute regional directives without constant intervention from your direct manager. **Requirements** * Proven experience (5+ years) in Operations, Logistics, Workforce Management, or Planning roles — preferably with regional impact. * Demonstrable experience managing and developing teams. * Experience leading cross-regional projects where the main challenge was influencing and enabling local or decentralized teams to implement designed processes. * Intermediate/advanced proficiency in SQL, Looker, or other data visualization tools. You must possess sufficient technical capability to credibly lead data specialists and analysts. * Excellent negotiation, persuasion, and influence skills to align internal stakeholders (Finance, People, Local Operations Managers). * Advanced conversational English (must-have). **Additional Information** * Create value for a large business ecosystem. * Teamwork, always: Think solutions and build collaboratively, with positive energy. * Move at the speed of your ideas and take initiative. * Learn, grow, and reinvent yourself: Allow yourself to make mistakes, learn by doing, iterate, and adapt to change. * Generate positive impact on people and the planet. * Work differently, in \#ModoPeYa: Where and when you work matters less than how quickly you make decisions, how flexibly you adapt, and the results you achieve as a team. At PedidosYa, impact is measured not only by outcomes but also by how we achieve them. We seek top talent — people who resonate with our values, our mindset, and how we think, decide, and collaborate every day. What you deliver is key, but *how* you deliver it defines us. By working as a team, we drive growth for our business and ecosystem while simplifying everyday life for millions of people. **Learn about our values here.** Talent diversity strengthens our Culture and our organization. We operate as a team in everything we do, and what we love most about that is our commitment to building diverse and inclusive teams that bring varied perspectives to PedidosYa. Our job opportunities are open to everyone, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics. If you require any reasonable accommodation or specific accessibility support for your interview, please indicate this clearly in your application. Additionally, feel free to share your pronouns (he/him, she/her, they/them) from your first contact. \#CulturaPeYa \#LaDiversidadNosPotencia