Job Summary: We are seeking a proactive and organized Customer Service Manager with experience in e-commerce logistics to handle customer complaints and coordinate communications. Key Highlights: 1. Customer service experience, preferably in logistics or e-commerce. 2. Proactivity and problem-solving orientation. 3. Strong communication and interpersonal skills. Position: Customer Service – E-commerce Logistics We are currently looking for a Customer Service Manager to join our e-commerce parcel logistics team. We seek a candidate with industry experience, proactivity, strong organizational skills, and excellent communication abilities. Key Responsibilities: * Managing and tracking customer and seller complaints. * Coordinating and maintaining ongoing communication between sellers and drivers. * Resolving incidents related to deliveries, pickups, and shipments. * Recording and monitoring complaints in internal systems. * Tracking cases until proper resolution is achieved. * Providing administrative support to the operations team when required. Requirements: * Prior customer service experience, preferably in logistics or e-commerce. * Proficiency in computer tools and management systems. * Ability to organize and manage multiple cases simultaneously. * Proactivity, accountability, and problem-solving orientation. * Strong communication and interpersonal skills. Preferred Qualifications: * Prior experience in logistics or courier companies. * Knowledge of distribution and last-mile delivery processes.-Requirements- Minimum Education: Secondary School 1 year of experience Keywords: care, costumer, cliente, logistics, logistica
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
