Case Manager

Description

Job Summary: We are seeking a professional to manage the comprehensive follow-up of pediatric patients undergoing growth hormone treatment, ensuring access to and continuity of therapeutic care. Key Responsibilities: 1. Manage access to and continuity of pediatric treatments 2. Assist families with administrative procedures and documentation 3. Conduct continuous follow-up and ensure treatment adherence Konecta is a leading company in providing digital customer management services and solutions. It employs over 120,000 professionals working across 26 countries in 30 languages. Konecta offers end-to-end solutions covering the entire customer lifecycle, with an integrated, omnichannel, and digital offering designed to improve process efficiency and support the evolution of its clients’ services—spanning customer experience, process reengineering consulting, cutting-edge digital technologies, and customer operations (Front and Back Office), among others. Central to this process has been Konecta’s ability to respond to market evolution by strongly investing in technology, establishing several tech hubs focused on automation, robotic process automation, digital services, Big Data, and Artificial Intelligence. The company pursues a sustainable business growth model through management practices grounded in profitability, quality, ethics, transparency, diversity, and equal opportunity, minimizing environmental impact and contributing to community development. Headquartered in Madrid, Konecta generates global revenues of €2,000 million and serves over 500 clients, including leading companies in telecommunications, energy, banking, automotive and mobility, e-commerce, and retail. · APPLY: Buenos Aires · We are looking for a professional whose primary mission is to comprehensively manage the follow-up of pediatric patients undergoing growth hormone treatment. Your role is to ensure access, authorization, and continuity of treatment, acting as a liaison between families and social health insurance providers to eliminate administrative barriers and guarantee therapeutic adherence. YOUR MAIN CHALLENGES WILL BE: What will your challenges be? Proactively contact parents or legal guardians of new patients to initiate support throughout the treatment access process. Inform and guide patients’ families regarding documentation required for medication authorization. Assist in organizing and submitting files to social health insurance providers and funders. Conduct continuous case follow-up until effective authorization is granted. Monitor file status and manage complaints in cases of delays. Early identification of administrative or regulatory barriers hindering medication access. Interact with social health insurance providers and other stakeholders in the healthcare system to expedite processes. Escalate critical situations to management when required. Conduct periodic follow-up of patients once medication administration has begun. Verify treatment continuity and detect potential interruptions. Identify early signs of low adherence and activate preventive actions. Provide emotional support and clear information to families facing questions or difficulties. Record every interaction and case progress in the systems defined by the program. Maintain up-to-date and organized information enabling full traceability for each patient. Prepare basic follow-up reports when requested by program coordination. · Requirements Advanced student or graduate of a Bachelor’s degree in Social Work. (Mandatory) Desirable experience in Patient Support Programs or case management in healthcare. Experience interacting with social health insurance providers and the healthcare system (desirable). Schedule: Full Time Work Modality: On-site Language: English A1 · Benefits: Health insurance benefits Immediate training Internal growth opportunities Wellness Program: Discounts on meals, movies, clothing, appliances, gyms, travel, and more. -Requirements- Minimum education level: University graduate years of experience Keywords: leader, supervisor, manager, director, chief, lead, management, head, regent