Job Summary: We are seeking a Field Technician to replace and repair equipment on-site, manage service tickets, record interventions, and ensure high-quality customer service. Key Highlights: 1. On-site technical incident response and resolution. 2. Asset management and intervention documentation. 3. Opportunities for professional growth and development. We are Ecosistemas, a global technology company that connects our clients with tailored, comprehensive, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States, and Spain. With 30 years of experience and a multidisciplinary team of over 500 professionals, we are driven by our commitment to grow every project and client we work with. Join our great team! What Are We Looking For? A field technician responsible for on-site equipment replacement and repair, managing tickets within SLAs, recording interventions in systems, and ensuring proper customer service and asset control. Requirements Car – (mandatory) and/or public transportation (in case of car breakdown/repair). Knowledge of microinformatics and networks. Responsibilities 1. Incident Response and Resolution Diagnose and resolve technical faults in equipment (hardware/software). Handle assigned tickets within established SLAs. Escalate cases as appropriate (based on severity or complexity). 2. On-site Interventions Visit customers for equipment installation, maintenance, or repair. Perform equipment provisioning, decommissioning, and relocation (Provisioning, Decommissioning, Relocation – PDR). Replace hardware (CPUs, printers, peripherals, etc.). 3. Asset Management Record equipment movements (installation, removal, replacement). Monitor assigned inventory (CPUs, PRINTERS, KEYBOARDS, ETC). Complete delivery notes for completed tasks. 4. Documentation and Case Closure Accurately record interventions in systems (e.g., GLPI). Upload evidence, technical comments, and resolutions. Ensure full traceability of each intervention. 5. SLA and Process Compliance Meet defined response and resolution timeframes. Follow technical procedures and operational checklists. Report operational deviations or risks. 6. Preparation and Logistics Verify prior to departure that all required tools and equipment are available. 7. Customer Service Maintain clear and professional communication with customer points of sale. Explain performed interventions in simple terms. Ensure positive user experience during every visit. Preferred Qualifications Proactivity in identifying improvements. Ability to work autonomously in the field. Organizational skills and reliability. Working Conditions Work Schedule: 9 AM – 6 PM Work Location: Customer points of sale Reimbursement for kilometers traveled, tolls, and parking fees. Provision of complete work tools (including a corporate mobile phone for taking site photos and using corporate email). Tool Kit We offer excellent benefits, growth opportunities, and professional development support. At Ecosistemas Global, we believe diversity enriches our culture and perspectives; therefore, we actively foster an inclusive environment where every individual—regardless of origin, gender, orientation, abilities, or beliefs—is not only welcome but essential to our success. We value and respect all voices, and invite you to join our team, where inclusion is a cornerstone of our values.-Requirements- Minimum Education: Tertiary Years of Experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, junior
Mateo Gómez
Computrabajo
Mateo Gómez
Computrabajo
