Operations Clerk

Description

Summary: The Operations Clerk executes core operational functions, collaborating with external suppliers and internal teams to manage order updates, cancellations, and shipping statuses. Highlights: 1. Opportunity to contribute to a fast-growing e-commerce company 2. Collaborative role at the intersection of suppliers and internal teams 3. Focus on organization, communication, and tenacity for success **Job Title: Operations Clerk** **A bit about us:** We're on a mission to change the tire industry — how it's delivered and how it's experienced. A pioneer in the automotive e\-commerce industry, we take pride in our extensive selection of top\-name brands and budget\-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e\-commerce companies in the US and apply now! **A bit more about this role:** The Operations Clerk executes core operational functions that are key in the day\-to\-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations clerk helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to: * Contacting suppliers for order updates and cancellations * Ensuring orders are being shipped and delivered in a timely manner * Monitoring shipping status and investigating lost, missing, or damaged packages. **Eligibility Requirements** * Available to work full shifts till 5pm PST * Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action. * Self motivated to get your tasks done timely * Must be fluent in speaking, reading, and writing English **Responsibilities will include:** * Calling suppliers and getting status of past due orders * Processing cancellation requests from the customer service team * Processing FedEx missing tire cases and performing investigations, when needed * Processing sales orders for Tires\-Easy owned locations * Performing inventory audit trails and adjustments * Being available on phones for warehouse questions regarding orders * Assist our Strategic Partnership Director with onboarding of new suppliers and other tasks **Attributes to success:** * Tenacity and follow up * Organization * Communication is key both externally to suppliers and internally among coworkers **Desired skills \& experience:** * Proficiency in Google Suite products * Proficiency in data processing * High speed Wi\-Fi connection at home office * Excellent professional communication skills * You're a great team member with a can\-do attitude; you're self\- reflective * Bachelor's degree or equivalent preferred **Please submit resume in English.**