Training Specialist

Description

Job Summary: We are seeking a Training Specialist for a 3-month Job Rotation in the Quality Department, responsible for designing and delivering training programs and identifying training needs. Key Responsibilities: 1. Design and deliver onboarding, upskilling, and reskilling training programs. 2. Collaborate in planning and monitoring the annual training plan. 3. Identify training needs and conduct team follow-up. Job Description: At **AXA Partners Argentina**, we are conducting a 3-month Job Rotation for the position of **Training Specialist** within the Quality Department / Assistance Business Unit; the incumbent will report to **Valeria Carpio, Head of Quality, Customer Experience \& Operational Trainings SouthLatam.** ***Important Clarification:*** ***During the duration of this Job Rotation, the incumbent’s current working hours will remain unchanged (e.g., if their current schedule is 30 hours per week, they will retain that same workload; likewise, if their current workload is 40 hours per week). However, these hours must be performed within the daytime shift, between 8:00 AM and 5:00 PM.*** The main responsibilities of this role are as follows: * **Design and deliver training programs:** Plan, develop, and conduct onboarding, upskilling, and reskilling training sessions, ensuring content remains relevant and up to date. * **Manage logistics and resource control:** Organize course logistics, monitor attendance and punctuality, and optimize resources to ensure an efficient and effective experience for participants. * **Collaborate in planning and monitoring the annual training plan:** Participate in developing and executing the Annual Training Plan aligned with L\&D and Training Argentina directives, while keeping manuals and instructional materials updated. * **Identify training needs and conduct follow-up:** Continuously identify team improvement areas through data analysis and deliver individual or group coaching based on quality results and detected deviations. * **Prepare reports and administrative tasks:** Draft follow-up and evaluation reports for training courses, perform administrative tasks related to departmental management, and support call evaluations and contract monitoring. * Internal synergy with QA and collaboration in call audit activities. Mandatory Requirements: * Minimum tenure of 1 year. Important: For employees recently transferred to AXA payroll, **total tenure within the operation — regardless of the date of transfer to AXA payroll — will be considered**; * **Bilingual** / **Advanced** proficiency in **English** (**mandatory**); * **Only applications from candidates without disciplinary sanctions (with or without suspension) during the last twelve (12) months will be considered**; It is mandatory to demonstrate **strong quality metrics and high attendance rates over the past 12 (twelve) months**; * It is mandatory to **attach an updated CV** when applying via the provided link; * Proficiency in **Office tools, Excel, and PowerPoint**; * **Excellent oral and written communication skills**; * Candidates meeting the above requirements who wish to apply must do so no later than **July 12, 2026**, via this same channel, attaching an updated CV — no exceptions. Preferred Qualifications: * Prior experience in similar roles (including pre-AXA experience); * Strong communication, responsibility, and commitment; * Problem-solving ability and autonomy; * Initiative and proactivity; * Prepare a monthly executive summary to report results to department heads; * Conduct frequent calibrations with Operational Heads and Clients; * Comply with information security policies and procedures, and promptly notify responsible parties of any detected incidents or risks; * Stay informed about operational instructions and contractual protocols for evaluated contracts. To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an equal opportunity employer and to conduct a fair, transparent, and inclusive recruitment process. If you have a health condition or disability requiring accommodation during the application or recruitment process, please email AXA Partners Global HR Response \- globalhr@partners.axa **Who We Are:** ------------------ We are AXA Partners: experts in designing and delivering assistance and life, credit, and specialty insurance solutions — together with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ employees and a robust global network of over 55,000 professionals. Thanks to them — and our innovative sector-specific technology — we continue evolving, adapting, and progressing, offering solutions and services that guarantee we are always by people’s side, in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to constantly explore new ways of delivering efficient and trustworthy experiences — precisely when it matters most. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire with a permanent contract.**