Customer Experience Representative for Technical Support

Description

Job Summary: We are seeking Customer Experience Representatives for technical support to perform initial diagnostics and resolve telephone complaints, ensuring extraordinary interactions. Key Highlights: 1. Join a team that values empathy, diversity, and collaboration. 2. Opportunities for training, continuous development, and professional growth. 3. Be instrumental in delivering solutions and delighting our customers. Do you want to join a team that values empathy, diversity, and collaborative work? At Apex, we continue growing—and we want you to be part of it. We are looking for Customer Experience Representatives to join our Technical Support team. Your role will involve handling incoming customer calls regarding technical complaints. You must be able to conduct an initial diagnosis of the issue, performing various tests with the customer online, attempting to resolve the problem; if resolution is not possible, you must log the complaint with the appropriate department and/or schedule appointments between the technician and the customer. We value: Availability: To work during weekdays and weekends (1 day off during the week, 1 day off during the weekend). Work experience: Prior experience in support (customer service in technical support, experience in technology/computer stores or mobile/computer repair) (desirable). Education: Students pursuing related fields (systems analyst, programming, software development, computer/programming courses, self-taught ST training) (desirable). Mandatory: Proficiency in PC usage and demonstrable technical knowledge. Mandatory: Availability to work on-site. BENEFITS of joining our team: Commercial benefits (discounts on apparel, dining, health, beauty, leisure, etc.) and educational benefits (discounts on courses and tuition fees). Training and continuous development. Growth opportunities. Birthday gift. Exclusive raffles. With over 20 years of experience and the trust of 50 global brands, Apex America creates extraordinary interactions. You will play a key role in delivering simple and effective solutions—answering calls, resolving inquiries, and providing exceptional service. Join our mission to delight! Transform experiences with us! Be part of this challenge! We are over 11,000 people across Argentina, Chile, Colombia, Paraguay, Brazil, Peru, and Honduras—making the world we want to see possible and real. -Requirements- Minimum education: High school years of experience Age: 18 years or older Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist