call center agent

Description

Job Summary: We are seeking dynamic and proactive individuals to join our Call Center team, managing customer interactions in collections and delivering high-quality service. Key Responsibilities: 1. Manage customer interactions in the collections department 2. Provide high-quality customer service by resolving inquiries and complaints 3. Work under pressure and resolve problems efficiently We are looking for dynamic, proactive, and results-oriented individuals to join our Call Center team. Selected candidates will be responsible for managing customer interactions in the collections department. We seek profiles with experience, multitasking ability, and excellent communication skills. Responsibilities: Handle incoming and outgoing customer calls. Conduct effective collection activities. Provide high-quality customer service by resolving inquiries and complaints. Maintain accurate records of interactions in the CRM system. Meet established performance targets. Requirements: Minimum 2 years of VERIFIABLE experience in a Call Center, preferably in collections, customer service, and/or sales. Proficiency in CRM systems. Excellent verbal and written communication skills. Ability to work under pressure and resolve problems efficiently. Customer orientation and proactive attitude. Teamwork skills and ability to meet objectives. CANDIDATES WITHOUT VERIFIABLE EXPERIENCE WILL NOT BE CONSIDERED. -Requirements- Minimum education: High School 2 years of experience Keywords: demonstrator, fair vendor, traveling salesperson, agent, representative, agente, representante, callcenter, teleoperator, telephone operator, telephonist, telephone-related