Job Summary: We are seeking a Level 1 E-Learning Platform Technical Support Technician to provide assistance to users of the virtual campus and ensure its proper functioning. Key Highlights: 1. Growth opportunity 2. Positive work environment 3. Level 1 technical support for e-learning platforms *We are* ***Evirtual****, a service company with over 20 years in the market, part of the* ***PROEDUCA Group****, leaders in 100% online private higher education across LATAM and Europe.* ***We invite you to join our community in the Technical Support Operations Department. We seek to incorporate into our Technical Support Department a **Level 1 E-Learning Platform Technical Support Technician** to deliver level 1 assistance to virtual campus users, ensuring the correct operation of technological tools and services used in the online educational environment. The selected candidate will be responsible for **resolving technical incidents**, **supporting students, academic and research staff (PDI), and management and administrative staff (PGA)**, as well as for the **basic management and administration of the virtual campus**. ***What will your responsibilities be?*** Provide level 1 technical support via tickets, telephone, and email. * Resolve incidents and handle requests from students, PDI, and PGA, following established procedures. * Provide technical assistance during online exams and virtual sessions. * Administer, manage, and monitor users within the virtual campus. * Provide support for using e-learning platforms (Canvas, Sakai, Moodle) and videoconferencing tools (Collaborate, Adobe Connect, Zoom, Teams). * Collaborate with other departments to ensure technical service quality and user satisfaction. ***What are we looking for?*** Education: Medium or Higher Vocational Training Cycle in Information and Communications Technology or equivalent. * Experience: Minimum 1 year in technical support, customer service, or call center roles. * E-learning platforms: Canvas, Sakai, Moodle. * Videoconferencing tools: Collaborate, Adobe Connect, Zoom, Teams. * Web browsers: Internet Explorer, Chrome, Firefox. * Office 365 and FTP tools. ***What do we offer?*** * Growth opportunity * Positive work environment * Hybrid work model starting at 6 months * Study scholarships of up to 80% after 6 months with the PROEDUCA Group * Monday to Friday, 11:00–20:00; every other Saturday, 08:00–13:00 * Salary according to the Commerce Employee Collective Agreement: €130/75 Specialized Auxiliary A + company bonus *\#LI\-AG1* *EVIRTUAL, S.A. (hereinafter "EVIRTUAL"), as a member entity of the PROEDUCA Group, will process the personal data you have provided for the purposes of: managing your participation in selection processes, evaluating your profile, and, if suitable for other vacancies, sharing it with other companies within the Group.* *Detailed information regarding the processing of your personal data is available in the legal text accompanying the registration form. The parties may exercise their ARCO rights at any time by sending written communications to:* *ppd@grupoproeduca.com*.