Summary: This Manager role focuses on leading, developing, and inspiring a team to deliver quality, manage performance, and identify opportunities for firm success while embracing technology and innovation. Highlights: 1. Motivate, develop, and inspire others to deliver quality 2. Lead with integrity and authenticity, articulating purpose and values 3. Embrace technology and innovation to enhance delivery **Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** Advisory \- Other **Management Level** Manager **Job Description \& Summary** Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: As a member of the Level 3 Workday application support team , the primary focus of this role is on providing day\-to\-day system support through incident and service request management . Responsibilities include reviewing and managing the support knowledge base and continuously refining support services to enhance operational excellence . The role also involves coordinating daily support resources , collaborating with vendor support teams , and actively managing incidents and requests . This includes distributing support\-related tickets within the team and handling a significant volume of tickets personally , all while ensuring compliance with SLAs Requirements: Minimum of 3 years of experience in supporting various types of Workday custom integrations. Hands on experience and proficiency with integration tools and technologies, including: Workday Core Connectors and PECI Workday Document Transformation and EIBs Workday Reports and Calculated Fields Workday Studio XSLT Workday Public Web Services Workday Object Transport sFTP Preferable knowledge of Workday Orchestrate and Workday Extend technologies Solid understanding of Workday functional configuration e.g. Core HR, Recruiting, Security etc. Prior experience working with ServiceNow ticketing tool and SLA targets Experience with Change Management, Knowledge Management, Problem Management processes Comprehension of business operations within a large multinational environment, including time zone differences, cultural diversity, and collaboration with offshore colleagues. Ability to work independently and collaboratively within a team environment Skilled in accurately estimating task durations, consistently meeting deadlines, and effectively prioritizing multiple requests Strong analytical skills and the ability to diagnose problems through to resolution. Experience in coordinating people and team’s operations Excellent communication skills PwC, you are already part of us. All qualified candidates will be considered for employment at PwC without regard to ethnicity; creed; color; religion; nationality; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital status; or any other condition protected by law. PwC is proud to be an inclusive organization and to provide equal opportunity. * Understand the importance of having correct information management * Knowledge of Information Security and Data Protection * Correct Information Security Management **Education** *(if blank, degree and/or field of study not specified)* Degrees/Field of Study required: Degrees/Field of Study preferred: **Certifications** *(if blank, certifications not specified)* **Required Skills** Workday EIB, Workday Integration, Workday Orchestrate, Workday Studio **Optional Skills** Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform (GCP), Hybrid Cloud {\+ 26 more} **Desired Languages** *(If blank, desired languages not specified)* English **Travel Requirements** Not Specified **Available for Work Visa Sponsorship?** No **Government Clearance Required?** No **Job Posting End Date