At CTL, we focus on supporting Digital Transformation by putting People First! Our #PeopleFirst culture challenges us to deliver an outstanding experience, aligning with innovation and professionals’ career growth. With over 15 years in the market, we provide innovative technology solutions for large, medium, and small enterprises—from process automation and omnichannel services to cybersecurity and IT infrastructure monitoring. As a company, we are dedicated to optimizing our clients’ operational efficiency so they can focus on growing their businesses. We are professionals passionate about technology—we love what we do! We are looking for passionate professionals eager to join our #TeamCTL as a **Help Desk** operator. * What challenges await you? * Provide support via chat channels and the self-service portal. * Manage digital support according to defined SLAs. Log cases received through various channels into designated tools. * Deliver technical support and manage requests and incidents per established procedures, knowledge bases, and service scope. * Track and monitor assigned tickets. * Manage user creation, deactivation, and modifications. * Notify service disruptions affecting operations. * Ensure service continuity and notify the responsible contact in case of operational interruptions. * Guarantee service coverage during absences or unforeseen circumstances. * Contribute to updating existing Knowledge Bases (KBs) and developing new ones. * What will make you a strong candidate? * Experience using ticket management tools. (Highly desirable) * Basic knowledge of Windows tools. (Mandatory) * Network element configuration and mapping. (Mandatory) * Technical support (Microinformatics). (Mandatory) * Google Workspace. (Highly desirable) Learn more about this position: * Employment type: Indefinite-term contract – Full time. * Work modality: Hybrid. * Location: Parque Patricios – CABA. * Working days: Monday to Friday. * Working hours: 09:00–18:00. * At CTL, we offer you: Premium Health Insurance Plan ❤️‍ Early Salary Payment (you receive your salary on the last business day of the month) Birthday Gift and Birthday Day Off Udemy License ‍ Graduation Gift and Graduation Day Off ‍ Extended Paternity Leave Pet Bereavement Day Off ‍ Monthly Burger Day at our Parque Patricios offices CTL Welcome Kit ️ Join our team!