Job Summary: We are seeking an Assistance Manager to lead the unit, promoting innovation, continuous improvement, and customer satisfaction at AXA Partners Argentina. Key Responsibilities: 1. Lead and manage customer assistance and service activities. 2. Propose and implement new products and services. 3. Train, develop, and motivate the team. Job Description: *At AXA Partners Argentina, we are looking for an Assistance Manager. This person will lead and develop a key unit, promoting innovation, continuous improvement, and customer satisfaction.* — **Your responsibilities:** * Lead and manage all activities of the Assistance and Customer Service unit, ensuring efficiency and quality in service delivery. * Propose and implement new products and services, as well as adapt existing ones according to market needs. * Comply with and ensure compliance with information security policies and regulations, reporting any detected incidents or risks. * Plan, delegate, communicate, and monitor tasks and special projects related to the unit. * Establish clear performance goals and standards, monitoring and evaluating team performance. * Train, develop, and motivate staff to enhance their performance and prepare them for future roles. * Continuously analyze and improve internal processes, ensuring operational efficiency. * Organize and manage customer-required information, ensuring efficient and effective handling. **What we are looking for:** * University graduate. * Prior experience in similar positions, preferably in service management or customer service. * Advanced English for effective communication in international environments. * Ability to act autonomously, exercise sound judgment, and make independent decisions. * Ability to identify problems, resolve them, and manage multiple tasks. * Discretion, confidentiality, and a high level of organization. * Proactivity, initiative, and skills to build strong interpersonal relationships. * Leadership and teamwork capabilities, fostering a collaborative and motivating environment.