ARG_RSC PYME

Description

Job Summary: We are seeking a Customer Service Representative in General Roca to advise clients, contribute to commercial and satisfaction goals, and support branch operations. Key Highlights: 1. Opportunity for professional development and continuous learning. 2. Collaborate in customer-centric transformation through innovation. 3. A culture that values disruptive thinking and proactivity. ARG\_RSC PYME Country: Argentina Santander ( www.santander.com ) is evolving from a **globally impactful brand** into a **technology-driven organization**, with people at the heart of this journey. We are leading a **customer-centric transformation** that values **disruptive thinking**, the courage to challenge what’s possible, and the ability to **innovate**. This is more than a strategic shift: **it’s an opportunity for people to stay motivated, grow, learn, and make a real impact**. Our mission is to help more **individuals and businesses thrive**. We embrace a robust risk culture and expect all individuals across the organization to adopt a proactive and responsible approach to risk management. **Retail \& Commercial Banking** is a global business unit integrating all our retail and commercial banking activities to better serve our customers, improve efficiency, and generate value. **THE IMPACT YOU WILL MAKE** At our **General Roca Branch**, we are looking to fill the position of **Customer Service Representative (Commercial)**. The **purpose of this role** is to support the branch’s commercial operations by advising clients and actively contributing to achieving commercial and customer satisfaction goals. We are redefining how we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. In this role, your **key responsibilities** will include: * Supporting branch performance regarding goal achievement and NPS. * Advising clients. Meeting and collaborating on individual and branch commercial goals. * **WHAT YOU WILL BRING TO THE TEAM** Our people are our greatest strength. Each person contributes unique perspectives that make us stronger as a team and as an organization. We value who you are and amplify what you bring. The following requirements represent the essential knowledge, skills, and competencies for this position. **Professional Experience** * Minimum 1 year of experience in commercial advisory or customer service roles, gained in banks, fintechs, call centers, or service companies (Mandatory) * Minimum 1 year of experience selling intangible products (Desirable) * Experience serving SME clients—through internships, traineeships, or portfolio management—will be valued (Desirable) **Education** * Completed or ongoing tertiary/university studies in Administration, Accounting, Economics, Actuarial Science, Finance, Marketing, Commercialization, Digital Business, Engineering, Law, or related fields (Mandatory) **Languages** * Minimum English level required: Basic (Elementary or A\-1\) (Desirable) **Technical Skills** (Hard skills) * Intermediate proficiency in Microsoft Office (especially Excel) (Desirable) * Experience using customer tools and databases (CRM) (Desirable) **Interpersonal Skills** (Soft skills) * Proactivity and autonomy (Mandatory) * Results orientation driven by your problem-solving and management capabilities (Mandatory) * Empathy and closeness to customers (Mandatory) * Relationship-building and teamwork skills (Mandatory) * Flexibility to adapt to various business environments and scenarios (Mandatory) **WE VALUE YOUR IMPACT** Your contribution matters—and we recognize it. At Santander, we offer a comprehensive, fair, and competitive proposition reflecting your impact and the value you deliver. We provide: * **Grow and learn every day**: Development opportunities (local and international), training discounts, language courses, university partnerships, and a fully dedicated learning platform. * **Experience being our customer**, with preferential pricing on our products (term deposits, loans, safe deposit boxes, and more) and exclusive cashback offers at supermarkets and fuel stations. We’re here to **keep you motivated**, help you **achieve your goals**, and **celebrate your achievements** at every step of the way. Santander is proud to be an equal opportunity employer regardless of age, gender, disability, marital status, race, religion, or sexual orientation. Our commitment is to ensure an inclusive and accessible selection process for everyone. **WHAT’S NEXT?** If everything you’ve read interests you and aligns with what you’re looking for, join our team. **Ready to take the next step?**