Technology Support Engineer

Description

Job Summary: We are seeking a Technology / Engineering Support Engineer to provide advanced technical assistance to customers in multi-provider cloud environments and ensure operational stability of critical systems. Key Highlights: 1. Incident and problem resolution in cloud environments (AWS, Azure, GCP) 2. Collaboration with global teams for incident resolution 3. Promotion of professional development and continuous growth **At Accenture, technology drives our transformation. We seek individuals eager to learn, grow, and work with cutting-edge tools to solve real-world challenges.** **We integrate generative artificial intelligence (GenIA) into our projects to accelerate innovation, optimize processes, and deliver impact across multiple industries.** **We have over 1,600 professionals exclusively dedicated to GenIA, backed by a global network of more than 40,000 data and AI experts. This approach is strengthened by strategic investments, more than 35 technology alliances, and over 25 GenIA studios distributed globally.** -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Join our Technology teams and discover how you can be part of this evolution.****Engineering / Technology Support Engineer – Cloud Operations** -------------------------------------------------------------------------------------------------------------------------------------------------------------- We are seeking a **Technology / Engineering Support Engineer** to join our global support team, providing technical assistance to a new client in **multi-provider cloud environments**, and ensuring operational stability of critical systems. ### **Responsibilities** * Resolve **incidents and problems** in cloud environments (AWS, Azure, GCP). * Provide **advanced technical support** to customers (IT Troubleshooting – P3\). * Manage **Incident and Change Management (RFCs)** and document solutions in the knowledge base. * Perform troubleshooting on **Windows and Linux virtual instances**. * Monitor cloud infrastructure stability and performance. * Collaborate with **global teams** (including India) for incident resolution. * Document incidents, root causes, and corrective actions. * Identify recurring issues and propose reliability improvements. ### **Requirements** * Experience in **IT Troubleshooting, Customer Technical Support, and Incident Management (P3 – Advanced)**. * Experience in **cloud environments** (AWS, Azure, and/or GCP). * Solid knowledge of **Windows and Linux**. * Ability to communicate technical issues to various stakeholders. * **English B2** (daily interaction with international teams). ### **Tools / Technologies (Desirable)** * MicroStrategy * Hex * JupyterHub * Cleo * ActiveMQ ### **Nice to Have** * Experience in **technical support or engineering support roles**. * Cloud certifications (AWS, Azure, or GCP). * Basic automation or scripting skills. ### **Availability** * **Late/Night Shift:** 1:00 PM to 10:00 PM (2 days per week). * **Rotating on-call** on weekends (according to scheduled windows). * Availability for **holiday coverage**, as needed. Growth Opportunities: We foster professional development and continuous growth through training, certifications, and challenging projects to advance your career. Culture and Benefits: Accenture promotes diversity, innovation, and work\-life balance. A unique workplace — discover the benefits we offer you: Pedidos Ya ‍ ️ Swiss Medical health insurance at no cost for you and your immediate family Connectivity Reimbursement Fully subsidized gym membership Flexible vacation balance Flexible working hours Subsidized certifications Birthday day off Bonuses Accenture Days: 5 additional days off per year. Flexible benefits package ‍‍‍ Extended Parental \& Maternity Leave Childcare financial assistance and many more ➕! We have offices available in CABA, Córdoba, Mar del Plata, and Rosario! And if you’re located in other provinces, our positions are remote, enabling you to work from home! AT ACCENTURE, EQUALITY DRIVES INNOVATION Did you know Accenture was named the world’s most diverse and inclusive company? We believe the workforce of the future is an equitable one for all. All employment selection decisions will be made without distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or trade union opinion, nationality, socioeconomic origin, or any other grounds stipulated in applicable legislation, which would nullify or impair equal opportunity or treatment among candidates.