Position Summary: We are seeking a User Support Employee to attend to and support customers, respond to inquiries, resolve incidents, and register requests with friendly and efficient communication. Key Highlights: 1. Customer service and incident resolution with empathy and efficiency. 2. Friendly and effective communication with users. 3. Registration and tracking of support requests. At **Manage Resources**, we are looking for a **User Support** employee (similar experience as **Telephone Operator/Call Center Agent**) for an important Fintech company located in the **Belgrano neighborhood, CABA**. **Main Responsibilities:**\- Attend to and support customers\- Respond to inquiries and efficiently and empathetically resolve incidents and complaints\- Friendly, effective, and assertive communication with users.\- Register requests and track cases **Location:** Belgrano (CABA) **Employment Type:** Permanent **Work Schedule:** Hybrid — 4 days onsite, 1 day remote **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM **Mandatory Requirements:** Minimum 1 year of customer service experience in call center/telephone operator roles \- Residency in CABA **SKILLS** • Strong oral and written communication skills• Empathy, patience, and resilience.• Ability to work collaboratively (initiative to ask questions, share information and knowledge, and consider users’ perspectives).• Good time management skills.• Initiative, proactivity, and problem-solving ability.• Ability to perform repetitive and routine tasks. **SKILLS (Desirable)** — if you have them, it’s a plus!\- Confidence and autonomy in performing tasks (after the learning curve) **Benefits**:***Private Health Insurance*** **(OSDE or SWISS** for the employee)*Welcome Kit* ***Healthy Station*** at the office (fruits and cereals)Snack machine with monthly rechargeable balance ***Gaming Zones:*** PlayStation 5, Arcade Machine, Mini Ping Pong, Darts. ***Modern and Bright Offices****s* ***Lockers*** **for personal belongings** ***Community Portal with Discount Coupons and Benefits*** *in Dining*, Education, Tourism, Shopping, Apparel, Gyms, Beauty, and other categories. ***Birthday Day Off \+ Gift*** *Gifts for special occasions* (Family Day, Children’s Day, etc.) ***Sports Initiatives*** (soccer, padel) If you are interested in this opportunity and meet the mandatory requirements, please apply or send your **CV** with your **desired gross salary** to: **lujan.gorza@manage-resources.com.ar** Thank you very much for your participation and best of luck in your job search! Job Type: Full-time, Permanent Workplace: Hybrid in 1430 Buenos Aires