Mize is a dynamic Fintech\-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting\-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients. We are looking for a Tech Support Specialist that will be par of our global tech\-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R\&D team. Each member of our team is an all\-around\-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end\-to\-end, through the UX, design, coding, testing, and deployment phases. Responsibilities: * Perform in\-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels. * Maintain a low rate of non\-bug escalations to the development team. * Write technical notes and troubleshooting procedures to be used by the entire Support. * Manage assigned cases to meet service level agreements, while continuously providing updates to the business. * Ongoing support and working closely with the business teams throughout the company. Requirements:  * 1\+ years’ experience in technical support \\ deployment \\ system roles * Experience with System log analysis * Experience with Zendesk * Creative troubleshooting abilities * Ability to understand flows and provide creative technical solutions * Proficiency in English (written and verbal) \- Must * Ability to comply with tight deadlines and self\-prioritize * Multi\-tasking, self\-learning, highly motivated and a team player * Experience working in the Travel Industry \- advantage