Summary: Seeking a proactive Account Manager to foster client relationships, coordinate creative processes, and ensure exceptional client experiences from onboarding to after-sales support. Highlights: 1. Manage end-to-end client experience and expectations 2. Bridge between clients and creative teams 3. Resolve issues and nurture client-company relationships **Account Manager \- DotYeti** **Important Note:** This position requires mid\-shift hours (11:00 AM to 7:00 PM Argentina Time). Were looking for a proactive and client\-focused **Account Manager** to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end\-to\-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations. **What you'll do:** * **Client Relationship Management:** Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process. * **Production Coordination:** Oversee the full client\-production cycle from onboarding to after\-sales support and ensure all deliverables are on time and aligned with client expectations. * **After\-Sales Support:** Provide professional post\-project assistance (e.g., revisions, design requests, and follow\-ups) to maintain high levels of client satisfaction. * **Issue Resolution:** Address client concerns or complaints swiftly and professionally, protecting and nurturing the client\-company relationship. * **Team Alignment:** Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone's on the same page. * **Negotiation \& Strategy:** Handle agreements and requests with both the client and production team with a focus on win\-win outcomes. **Our ideal candidate:** * Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role. * Excellent communicator and relationship\-builder with strong interpersonal skills. * Knows how to manage multiple priorities with excellent time\-management and organizational skills. * Fluent in Google Workspace (G Suite) tools. * Has a basic understanding of market research and negotiation principles. * Enthusiastic, proactive, and passionate about client success. **Bonus Points for:** * Previous startup and/or design agency experience. * Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives. **What We Offer:** * **Fully Remote Work:** Enjoy the flexibility of a remote work environment. * **Paid Time Off \& Benefits:** Generous paid time off, mental health leave, and comprehensive health coverage. * **Professional Growth:** Opportunity to grow with a talented and collaborative team. * **Competitive Compensation:** Competitive salary with yearly and surprise raises. * **Equipment Allowance:** Allowance provided to equip your home office. **Hiring Process:** * Initial Interview * Second\-level Interview * Assessment * Final Interview * Job Offer! **Note:** We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.