**Learning Delivery Specialist \- Senior** **Associate** **Job Summary:** Responsible for the deployment planning and delivery of in\-person and virtual learning courses. This role works directly with the Delivery Program Manager and Assistant Delivery Program Manager to create plans to deliver the required learning which includes; date forecasts, target audience lists, classroom assignments, registration, instructor preparation, CPE documentation and budget management. In addition, for classroom\-based learning, the planning includes accommodations and networking/social events. **Key Responsibilities:** * Create delivery plans for classroom\-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program Manager * Develop forecasts with projected dates, locations, and an estimate of the number of classes and attendees * Publish scheduled offerings and content in the Learning Management System (LMS) * Determine class participants, timing, session counts, and general course planning * Manage the class rosters, and escalate where minimum attendee numbers have not been met * Determine, in conjunction with Travel, Meeting \& Events (TME), event locations for classrooms (on\-site or external venue) and any related social activities * Coordinate with the Virtual Producers for virtual learning * Liaise with Travel, Meeting \& Events (TME) and hotel to block and manage sleeping rooms and meeting space * Accountable for working with Delivery Associate in assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participants * Monitor expenses related to off\-site venue, networking/social activities, ground transportation * Provide feedback on strategic fit, relevance, quality and deployment of learning * Responsible for the accurate awarding of credit to learners and facilitators * Monitor class consumption and makes recommendations based on findings * Manages multiple projects, simultaneously, in a fast\-paced and highly challenging environment. For example, planning multiple learning events in different locations during the same time period. * Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives; makes complex decisions related to multiple, often interrelated learning initiatives. For example, working with Travel, Meeting \& Events (TME) to resolve local office resource conflicts (e.g. availability of conference rooms) * Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further steps **Qualifications, education and certification:** * 2\-5 years of learning or meeting and event services experience (learning preferred) * Experience of working in HR in professional services or corporate environment * Experience working with SAP SuccessFactors preferred * Bachelor’s degree or equivalent experience * Knowledge and experience of EY’s learning policies and practices preferred * Excellent written and verbal communication skills * Excellent project and time management skills * Excellent negotiation and mediation skills * Ability to demonstrate a high level of attention to detail * Ability to establish trusted relationships in a virtual environment * Experience working in a highly regulated environment * Strong financial skills for budgeting, monitoring, and allocating learning costs * Ability to effectively work within a geographically dispersed team * Ability to work with all levels of the organization