Job Summary: We are seeking a professional with customer service experience, who is methodical, organized, and possesses strong listening skills to serve as an intermediary in critical situations. Key Highlights: 1. Customer service experience and conflict resolution skills 2. Service-oriented mindset and strong communication skills 3. Demonstrated commitment to long-term employment and teamwork We seek professionals with customer service experience who are methodical, organized, and possess strong listening skills. Excellent oral and written communication skills are required, along with experience in conflict resolution and a strong service orientation. The ideal candidate for this position must demonstrate commitment to long-term employment within the company, strong communication skills, ability to work effectively in a team, and appropriate voice modulation and tone for telephone interactions. A Coordinating Center Operator acts as an intermediary between the customer and the company during sensitive or critical situations, as their primary responsibility is to receive reports of workplace accidents. Callers are often in a state of shock or panic; therefore, the operator must calm and reassure the caller before gathering the necessary information to assess the severity of the situation. Additionally, calls must be prioritized according to established protocols
Sofía González
Indeed · HR
Sofía González
Indeed · HR
