Customer Service Representative

Description

Job Summary: ADT Security Services is seeking Customer Service Representatives to thrive in a dynamic company by providing information and emotional support to customers. Key Requirements: 1. More than 1 year of Call Center experience (mandatory) 2. Conflict resolution and management 3. Customer orientation and service mindset **ADT Security Services**, a leading multinational corporation specializing in electronic security, is seeking to hire Customer Service Representatives. We are looking for candidates who enjoy challenges and working in a dynamic, market-leading organization. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Responsibilities:** ---------------------- * **Provide the necessary information to ensure customer satisfaction.** -------------------------------------------------------------------------- * **Provide emotional support to customers contacting the Call Center regarding complaints, claims, or inquiries. Retain service cancellation requests.** --------------------------------------------------------------------------------------------------------------------------------------- * **Convey the customer's voice to other departments within the company.** ----------------------------------------------------------------------- * **Active listening.** ------------------- **Competencies:** ----------------- * **Conflict resolution and management.** -------------------------------------- * **Customer orientation and service mindset.** -------------------------------------------------- * **More than 1 year of Call Center experience (mandatory).** ---------------------------------------------------------- **Requirements:** --------------- * **Completed secondary education (mandatory).** ------------------------------------- * **Currently enrolled in a university degree program (preferred).** ---------------------------------------------------------- * **Advanced PC skills (Microsoft Office suite).** ----------------------------------------------------------- * **Part\-time work schedule: 3:00 PM to 9:00 PM (availability to work weekends mandatory)** ----------------------------------------------------------------------------------------------------- * **Residence in the Northern Zone (preferred).** ----------------------------------- **We have no age restrictions! If you are interested in joining our team, apply now!** ----------------------------------------------------------------------------------------------