Service and Technical Support Advisor

Description

Job Summary: We are seeking a Service and Technical Support Advisor to apply management principles, resolve complex problems, and optimize processes—providing technical support and advisory services to our after-sales network. Key Highlights: 1. Opportunity for personal and professional development in a dynamic environment. 2. Be part of a global leader in crane solutions. 3. Promote continuous improvement and adherence to quality standards. 27.02.2026 At PALFINGER, we have been elevating products to new heights for over 90 years—with pioneering spirit and passion. As a global technology and engineering company, we are the world’s leading manufacturer and supplier of innovative crane and lifting solutions. Our success is built upon the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy daily to our vision. By joining us, you will find a dynamic work environment full of opportunities for personal and professional growth. Join our team and launch your career at PALFINGER. ARE YOU TALENTED, AMBITIOUS, AND READY FOR A NEW CHALLENGE? We are currently seeking a Service and Technical Support Advisor to work at our branch in Río Tercero, Córdoba, Argentina. **Responsibilities** --------------------- * Apply organizational management principles, values, and policies within the scope of your activities. * Ensure the design and execution of processes, conducting analyses and resolving highly complex problems. * Continuously drive improvements to maintain up-to-date and competitive processes aligned with established norms and standards—and implement corrections when necessary. * Guide the After-Sales Network and other colleagues under your responsibility, ensuring technical achievement of expected results—defining priorities, monitoring outcomes, and promoting operational process improvements. * Perform complex diagnostics—including computerized systems on equipment (on-site or remotely) involving hydraulic, electrical, and mechanical components—as well as repairs when required. * Ensure execution of the sector’s production process, meeting Service targets. * Provide technical support and information for management control and performance indicators within your area of expertise—covering both conventional technical assistance and warranty service support. * Advise on and support warranty-related processes and services, promoting and ensuring PALFINGER quality standards under your responsibility. * Guarantee compliance with warranty procedures across the After-Sales Network and internal colleagues via PALDESK and internal management software. * Prioritize assistance to the After-Sales Network, and secondarily to customers and end users—providing technical advice on equipment issues or failures, diagnosing faults, and recommending preventive or corrective maintenance as needed. * Conduct technical visits to the After-Sales Network to advise on problem or failure resolution for PALFINGER products, as well as identify future maintenance opportunities when required. * Schedule technical and operational training on PALFINGER products for the After-Sales Network and end users—both at the plant and at After-Sales Network workshops. * Perform tasks in PALDESK or SAP systems—such as warranty verification, equipment service history, and other assigned duties. * Carry out continuous improvement activities within your sector. * Ensure compliance with occupational safety procedures in your sector. **Competencies** ---------------- * Completed secondary education and/or currently enrolled in higher technical education—preferably in electronics, electrotechnics, industrial automation, electromechanics, or mechatronics with focus on electro-hydraulic systems. * Demonstrable experience in technical fields with orientation toward advisory or remote assistance—minimum 3 years. * Intermediate English (not mandatory). * Ability to read and interpret technical drawings. * Ability to read and interpret manuals and technical documents. * Knowledge in mechanics or hydraulics or electricity or mechatronics. * Customer service orientation. * Proficiency in Microsoft Office suite (Excel, Word, PowerPoint preferred). * Experience with or knowledge of diagnostic software. **What We Offer** ----------------- * The opportunity to join the rapidly growing PALFINGER family. * A competitive compensation package. * A friendly and proactive team. * Training. * Development. Are you interested in this position or do you have any questions? Please don’t hesitate to contact us. ### **Gianella Masotti** HR Analyst Location ### **Río Tercero** *Andrés N. Bertotto S.A.I.C.* *Ruta 6 Km 5.5 , 5850 Río Tercero* *Argentina*Palfinger Río Tercero **Location benefits** --------------------- * Canteen * Childcare * Learning Opportunities * Employee discounts * Staff events * Company Doctor * Parking facilities