Summary: This role seeks a hands-on professional to drive operational excellence through technology, data, and automation in a fast-paced environment. Highlights: 1. Leverage automation and project management tools to drive excellence 2. Make a direct impact through technology and data 3. Hands-on role in a technology-driven company Burly Boyz is a technology\-driven company where data powers every decision and strategy. We are looking for a hands\-on professional who thrives in fast\-paced environments, excels at implementing and maintaining systems, and is passionate about leveraging automation and project management tools to drive operational excellence. If you have a strong background in operations, project coordination, or systems administration—and you're ready to make a direct impact through technology and data—this role is for you. WHO FITS THIS ROLE 5\+ years in operations, project coordination, or systems administration Has built and maintained automations (Salesforce flows, Zapier, or similar) Has gathered requirements from stakeholders and delivered implemented solutions Has managed multiple concurrent projects using Trello, Asana, or equivalent Has trained staff on new systems and managed adoption across teams Troubleshoots independently before escalating Experience with: Salesforce, Calendly, Zapier, Jobber Uses an LLM (ChatGPT, Claude, or similar) regularly in their work RESPONSIBILITIES Maintain systems (40%) Keep Salesforce flows, Zapier integrations, and connected tools running reliably Diagnose issues, identify root causes, implement permanent fixes Document resolutions for future reference Implement new systems (30%) Take systems from requirements to adoption Gather requirements, evaluate vendors, configure and test solutions Train staff and monitor usage; if adoption is low, diagnose and resolve Organize projects (20%) Maintain Trello so leadership has accurate project visibility Track status across departments, follow up with owners, identify blockers early Escalate blockers with recommendations before they stall work Document processes (10%) Identify where systems cannot enforce the process Create guidance for those points (decision rules, exceptions, handoffs) Ensure documentation is accessible at the point of need, not stored in a separate folder BACKGROUND Systems analysts who have coordinated projects. Project coordinators who have owned system implementations. Operations staff with 5\+ years who automated workflows. Business analysts with hands\-on implementation experience. NICE TO HAVE Salesforce Admin certification Logistics, moving, or field services experience Lean or continuous improvement exposure SUCCESS AT 6\-12 MONTHS Automations run reliably with minimal escalation Trello accurately reflects project status Assigned projects complete on schedule Design issues identified before production If these requirements make sense and you're interested in joining Burly Boyz, Please complete the questionaire along with this application. Concise, specific responses are encouraged