Collections Assistant

Description

Job Summary: We are seeking an assistant to manage customer account statuses, identify outstanding debts, and perform reconciliations to prevent the accumulation of overdue payments. Key Responsibilities: 1. Manages customer account statements and debts. 2. Proactively communicates with customers to manage payments. 3. Negotiates payment commitments and conducts follow-ups. 1. Monitor customer account status daily. 2. Identify the origin of debts. 3. Reconcile automatic debit reports and identify rejections. 4. Notify customers of failed debits to prevent debt accumulation. 5. Execute mass communication campaigns via broadcast messages. 6. Inform customers of their updated account status and available payment methods clearly and accessibly. 7. Conduct follow-up calls to customers with accumulated debt. 8. Negotiate payment commitments to maintain service and conduct follow-ups.-Requirements- Minimum education: Secondary school 1 year of experience Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, cobro, payment, collection