Technical Support and Infrastructure Analyst

Description

Position Summary: We are seeking a Technical Support and Infrastructure Analyst to join the Technology and Innovation department, providing incident response and resolution for internal users. Key Responsibilities: 1. User incident response and resolution for internal users 2. Hardware and software support, installation and configuration 3. Collaboration in the implementation of new tools We are currently seeking a Technical Support and Infrastructure Analyst to join the Technology and Innovation department. Main Responsibilities: - Incident response and resolution for internal users (help desk). - Hardware and software support. - Installation and configuration of operating systems and applications. - Remote and on-site support (access, email, connectivity). - Basic user and network administration. - Incident documentation and escalation. - Collaboration in the implementation of new tools. Requirements: - Degree in Computer Science or related field. - 1–3 years of experience in technical support. - Knowledge of Windows, Linux and/or macOS. - Basic networking, office productivity software, and ticketing tool usage. - Familiarity with information security concepts. If you are interested in this opportunity and meet the requirements, we invite you to apply.-Requirements- Minimum education: Tertiary 2 years of experience Keywords: analyst, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist