Application Help Desk Support

Description

Job Summary: We are seeking an Application Help Desk Support professional to provide first-level support, manage and escalate incidents, and guide users within an insurance software company. Key Highlights: 1. Joining a team specialized in the insurance business. 2. Professional growth prospects. 3. A company with 40 years of experience and stability in the sector. **We are looking for 2 Application Help Desk Support profiles!** A company with over 40 years of experience developing software in Argentina, composed of experts in systems and the insurance market. Throughout its history, it has been recognized as one of the most stable and efficient solution providers in the sector. We are currently seeking an **Application Help Desk Support** professional to join a team at a leading software company specializing in the insurance business. **Academic Qualifications** Graduate or student in Systems, Computer Science, or related fields (preferred). **Required Experience** * Minimum 3 years of database management experience, preferably SQL Server (mandatory). * Minimum 1 year of user support experience. * Basic knowledge of databases, C\#, and HTML. * Experience with ticket management platforms such as Jira, Zendesk, Trello, or Slack. **Main Responsibilities** * Provide first-level support and resolve customer incidents. * Manage incidents reported across various digital products. * Appropriately escalate unresolved queries to the next support level. * Log, route, and redirect incidents for proper resolution. * Guide users throughout the problem resolution process. * Track cases until final closure. * Ensure accurate documentation and ticket closure. * Maintain high standards of customer service quality. **Mandatory Technical Skills** * Microsoft Office Suite. * Windows Operating System. * SQL. **Desirable Technical Skills** * C\#. * HTML. * CSS. **Benefits** * Immediate hiring. * Formal employment relationship. * Hybrid work mode (2 days on-site, 3 days remote). * Connectivity assistance and in-house technical support. * Professional growth prospects. * Private health insurance. * Annual bonus. * Birthday leave day. If you are interested in joining a professional and continuously growing team, we look forward to your application. Employment Type: Full-time Application Question(s): * How many years of experience do you have providing help desk support (user assistance, incident resolution, ticket management, etc.)? * How many years of experience do you have writing SQL database queries (SELECT, JOIN, filters, etc.)? Work Location: On-site employment