Job Summary: We are seeking an Application Help Desk Support professional to provide first-level support and resolve customer incidents at a software company specializing in insurance. Key Highlights: 1. Help Desk Support for software targeting the insurance market 2. Incident management and case tracking until closure 3. Maintaining high standards of customer service quality **We are looking for 2 Application Help Desk Support profiles!** A company with over 40 years of experience in software development in Argentina, comprised of experts in systems and the insurance market. Throughout its history, it has been recognized as one of the most stable and efficient solution providers in the sector. We are currently seeking an **Application Help Desk Support** professional to join the team of a major software company specialized in the insurance business. **Academic Background** Graduate or student in Systems, Computer Science, or related fields (preferred). **Required Experience** * Minimum 3 years of database administration experience, preferably SQL Server (mandatory). * Minimum 1 year of user support experience. * Basic knowledge of databases, C# and HTML. * Experience using ticket management platforms such as Jira, Zendesk, Trello or Slack. **Main Responsibilities** * Provide first-level support and resolve customer incidents. * Manage reported incidents across various digital products. * Appropriately escalate unresolved queries to the next support level. * Log, route and redirect incidents for proper resolution. * Guide users throughout the problem resolution process. * Track cases until final closure. * Ensure accurate documentation and ticket closure. * Maintain high standards of customer service quality. **Mandatory Technical Skills** * Microsoft Office Suite. * Windows Operating System. * SQL. **Non-Mandatory Technical Skills** * C#. * HTML. * CSS. **Benefits** * Immediate hiring. * Formal employment relationship. * Hybrid work arrangement (2 days on-site, 3 days remote). * Connectivity allowance and in-house technical support. * Professional growth opportunities. * Private health insurance. * Annual bonus. * Birthday leave. If you are interested in joining a professional and continuously growing team, we look forward to your application. Employment Type: Full-time Application Question(s): * How many years of experience do you have providing help desk support (user assistance, incident resolution, ticket management, etc.)? * How many years of experience do you have writing SQL database queries (SELECT, JOIN, filters, etc.)? Work Location: On-site employment