Level 2 Technical Support

Description

Position Summary: A major financial company is seeking Level 2 Technical Support Analysts to handle and resolve L2 hardware/software incidents, administer devices in Intune, and operate Horizon VDI. Key Highlights: 1. L2 hardware/software incident handling and resolution 2. Intune device administration and BitLocker support 3. Preventive/corrective maintenance and participation in deployments Job Description: A major financial company is currently seeking candidates for **Level 2 Technical Support**, with proven experience. **What challenges await you?** * Handle and resolve L2 hardware/software incidents; diagnosis and documentation. * Escalate critical issues to specialists when appropriate, with evidence and traceability. * Administer devices in Intune (enrollment, compliance policies, configuration, and apps). * Provide BitLocker support (recovery, policies, reporting) and remote management/wipe. * Operate Horizon VDI: basic pool management, assignments, and golden image tracking. * Perform preventive/corrective maintenance on workstations and peripherals. * Participate in deployments and migrations (pilots, checklists, user communication). * Respond to malware incidents: isolation and initial analysis. Requirements: * Currently enrolled in or graduated from degree programs in systems, computer science, networking, or related fields. * Minimum 2 years of hands-on experience providing in-person corporate user support and resolving Level 2 incidents. * Knowledge of scripting and BitLocker. * Experience in corrective and preventive maintenance. * Knowledge of Intune device administration. **We Offer:** * Positive work environment * Professional development * Birthday leave day * Significant discounts on IT education, Open English, Farmaplus, and more. **Work Modality: 100% on-site at Parque Patricios** **Working Hours: Monday to Friday, 9 AM to 6 PM** We seek professionals with a proactive attitude, conflict resolution capability, strong customer and results orientation, and excellent oral and written communication skills. If you are seeking a career change that enhances your professional profile and believe your background matches our requirements, don’t hesitate to apply. We look forward to welcoming you!