L1/L2 Infrastructure Support

Description

Job Summary: Provide first-level technical support to internal users and assist the IT manager with administrative and operational tasks. Key Highlights: 1. First-level technical support to internal users. 2. Collaboration in inventory management and IT processes. 3. Experience in corporate technical support and Microsoft 365. Job Objectives Provide first-level technical support to the organization’s internal users, ensuring proper operation of computer equipment and technological tools. Additionally, assist the IT department head with administrative and operational tasks, including technology inventory management, administrative requests, documentation, and process organization within the department. Mandatory Requirements: Studies in Systems, Computer Science or related fields (ongoing or completed). 2–4 years of experience in corporate technical support. User administration in Microsoft 365 (Create, Disable, Modify). Active Directory experience (users, groups, permissions). Microsoft 365 (Outlook, Teams, OneDrive). Basic networking knowledge (TCP/IP, DNS, connectivity, WiFi). Experience in installation and configuration of computer equipment. Familiarity with ticketing tools (Jira or similar). Experience in managing technology asset inventory. ADDITIONAL QUALIFICATIONS: Experience in user Create, Disable, Modify (CDM) in SAP ERP. Basic knowledge of corporate VPN (FortiClient or similar). Basic infrastructure monitoring knowledge (PRTG or similar). Knowledge of access management and basic information security. -Requirements- Minimum Education: University degree 2 years of experience Languages: English Age: between 25 and 35 years Keywords: support, support, support