Level 1 Technical Support

Description

Job Summary: We are seeking a passionate Level 1 Technical Support professional, enthusiastic about technology and service, to manage tickets, diagnose incidents, and provide technical assistance to users. Key Highlights: 1. Experience in ticket management and incident resolution 2. Opportunities for continuous learning and professional development 3. Excellent work environment characterized by camaraderie and collaboration Hello! At Consultores de Empresas, we are looking for individuals passionate about technology and service to join as Level 1 Technical Support professionals at a major company in Tucumán. What will you do in this role? - Handle and manage the incoming ticket queue from the region. - Review ticket information and, if necessary, contact the user to complete missing details. - Perform an initial diagnosis of each incident. - Classify and prioritize tickets based on urgency and impact. - Escalate tickets to the appropriate department when required. - Resolve simple incidents on-the-spot, such as password resets, access management, software installation and configuration. - Document all activities performed for each ticket and comply with established SLAs. - Provide on-site support to users. What is the purpose of this position? To ensure an agile, efficient, and friendly experience for users requiring technical assistance, resolving their inquiries and first-level issues to guarantee continuity of their daily tasks. What do we need from you? Mandatory Requirements: - Minimum of 1 year of continuous hands-on experience in on-site technical support (help desk, incident resolution, use of ticketing systems). - Basic knowledge of Windows operating systems. - Proficiency in ticket management tools. - Currently pursuing a degree in Systems Analysis, a related technical program, or possessing technical training (desirable). - Practical experience installing Microsoft software, configuring accounts, printers, and basic connectivity. Location and Work Modality: - 100% on-site work. - Working hours: Monday to Friday, 8:00 AM to 5:00 PM. - Location: Banda del Río Salí, Tucumán. What do we offer you? - Excellent work environment where camaraderie and collaboration are central. - Daily lunch provided in the on-site cafeteria. - Opportunities for continuous learning and professional development. - Guidance and training during your onboarding process. · If you feel this challenge is right for you, apply now! Your next opportunity could start today.-Requirements- Minimum education: High school 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist